External Fulfillment Program Manager, External Fulfillment Operations

Amazon; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading global technology company is seeking a Program Manager for the Seller Flex/Warehouse integration. This role is responsible for developing operational strategies, leading change management, and collaborating with various teams to enhance fulfillment experiences and drive performance improvements. The ideal candidate should possess a bachelor's degree, extensive program management experience, and advanced English skills, with a commitment to delivering optimal results through effective leadership and data-driven decisions.

Qualificações

• Bachelor's Degree is required.
• Experience in program or project management.
• Advanced English skills necessary.

Responsabilidades

• Lead program and topology changes, mobilizing peers.
• Inspect operations and propose improvements.
• Represent EF Ops team in business reviews.

Conhecimentos

Data Analysis

Change Management

Cross-functional Project Delivery

Leadership

Formação académica

Bachelor's Degree

Master's Degree or MBA (preferred)

Descrição da oferta de emprego

The Seller Flex/Warehouse integration/ PCP Program Manager is responsible for the operational strategy of these channels, defining goals for key metrics (LSR, CR, FDPS, Return Rate, Concessions, Inbound defects, handling time, UPS). The role involves leading change management for new product features and topology changes, holding operational teams accountable for meeting goals, and identifying gaps and opportunities for improvement. The PM inspects speed, FDPS, and cost inputs to enhance the seller and fulfillment experience, working with Speed PMs, supply chain, 3P, and Transportation teams to implement actions. The PM analyzes seller volume and ASIN profiles to suggest optimal channel selections using the channel laddering model and collaborates with peers to migrate sellers among channels. Additionally, the PM acts as the STL from Ops for launching Smart Connect, AMZL pick at seller warehouses, and drop-off points. The role also involves analyzing long-term KPI trends and proposing mechanisms and program changes for overall performance improvement beyond daily CPT targets. The SF/WI/PCP PM leads 3YF/OP cycles in Operations for these channels.

Key job responsibilities

1. Lead program and topology changes, mobilizing peers to implement actions
2. Lead 3YF/OP cycles for the channels under responsibility
3. Inspect operations, cost, and speed inputs; propose improvements
4. Deep knowledge of product and processes; collaborate to improve them
5. Represent EF Ops team in business reviews up to two levels above

A day in the life

You will meet with your team, attend business reviews, analyze systems, processes, dashboards to track metrics and uncover opportunities. You will also have lunch with your team, celebrate wins, identify improvement opportunities, and follow up on plans to bridge gaps.

About the team

The External Fulfillment Operations team manages seller and vendor operations for orders fulfilled from their warehouses, focusing on operational cost and speed. We partner with other Amazon teams to enhance partner and customer experience. Our channels are rapidly scaling with ongoing innovation.

Minimum qualifications

• Bachelor's Degree
• Program or project management experience
• Experience using data and metrics for improvements
• Ownership of program strategy, delivery, and communication to senior leadership
• Experience delivering cross-functional projects
• Advanced English skills
• Change management experience

Preferred qualifications

• Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related fields

Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit this link.