Expert Em Operações

Apple; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology company in São Paulo seeks an Operations Expert to enhance customer experience through operational excellence. This role involves managing inventory tasks, mentoring team members, and ensuring high standards in service delivery. Ideal candidates are detail-oriented, have retail experience, and possess strong problem-solving and communication skills. The company is committed to fostering an inclusive environment and values diverse perspectives.

Qualificações

• Experience in retail or sales or related work.
• Ability to lift and carry products.
• Proficient in the local language, written and spoken.

Responsabilidades

• Complete inventory receiving, counting, returning, and shipping tasks.
• Mentor and support team members in operational tasks.
• Monitor inventory for accuracy and detect variance trends.

Conhecimentos

Customer focus

Problem-solving

Analytical skills

Communication skills

Teamwork

Descrição da oferta de emprego

Apple Retail is where the best of Apple comes together.

We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As an Operations Expert, you help drive sales and the customer experience by delivering excellence in operations, inventory accuracy, and preservation activities.

You have a deep understanding of operational practices and mentor the Operations team to complete operational tasks accurately and in accordance with Retail Inventory processes.

Description

Complete inventory receiving, counting, returning, and shipping tasks in compliance with Retail Inventory processes, and mentor and support team members in doing so.

Complete product fulfillment tasks and deliver items from Runner requests to customers and team members in support of creating an exceptional customer experience.

Support Operations Specialists by sharing knowledge about the Retail Inventory processes.

Promote understanding of inventory performance among all store team members and gather inventory data to aid with leadership decision-making.

Monitor all inventory, including non-sellable product, in the inventory management system for accuracy and consistency, and to identify variance trends and understand their root causes.

Perform other tasks as needed, including but not limited to supporting customer-facing activities.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Preferred Qualifications

You can :

Focus on the customer experience, with an emphasis on serving both the internal and external customer.

Be a self-starter who is detail-oriented, organized, and can work without close supervision.

Prioritize workload and meet deadlines in a fast-paced environment.

Work in a team environment, demonstrating shared responsibility and accountability with other team members.

Demonstrate effective problem solving, analytical, and communication skills.

Minimum Qualifications

You should :

Be able to lift and carry product to various locations within and near the store.

Have experience in retail or sales, or related work experience.

Be proficient in the local language, both written and spoken.

Apple is an equal opportunity employer that is committed to inclusion and diversity.

Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements.

Apple is a drug-free workplace.