Expereince/Service Designer

Meaningful Gigs; Jaboatão dos Guararapes; Teletrabalho; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A global brand is seeking an Experience Designer to enhance user experiences by merging design principles with user research. This role involves understanding user needs through various methodologies and driving initiatives to improve services and products. The designer will collaborate with the Product Team to foster creativity and continual improvement.

Qualificações

• Experience in conducting interviews and surveys to understand user needs.
• Ability to create user personas based on research findings.

Responsabilidades

• Conduct interviews, surveys, and shadowing to gather user insights.
• Facilitate co-creation workshops with stakeholders.

Conhecimentos

Service Design

User Research

Descrição da oferta de emprego

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Microsoft Clarity: is a cutting-edge behavioral analytics tool that helps us understand user interaction with your website. By using Clarity, we can enhance the user experience.

Language requirements: Spanish with good oral communication skills and advanced English.

Work format: Full Remote

Description

The Experience Designer for a global brand will enhance user experiences by merging design principles with in-depth user research methodologies. This position is dedicated to gaining insights into user needs, behaviors, and challenges, allowing for the development of innovative solutions that elevate services and products. The designer will actively drive initiatives, facilitate collaborative exercises, and engage in Product Discovery alongside the Product Team to foster continual improvement and creativity.

Main Skills: Service Design, User Research

Main Activities

· Conduct interviews, surveys, or shadowing to understand user needs and behaviors.

· Creating user personas/archetypes based on research findings to represent different user types.

· Mapping out user journeys to visualize user interactions and responses at various touchpoints.

· Developing service blueprints/experience to illustrate the service process, including frontstage and backstage activities.

· Planning and conducting experiments for different types of solutions.

· Testing solutions with real users to gather feedback and identify pain points.

· Facilitating co-creation workshops with stakeholders to brainstorm and refine service ideas.

· Synthesizing research findings into presentations and reports for stakeholders.

· User Research Report: executive summary of insights, findings, and/or recommendations.

· User Personas or Archetypes: representing different segments of the target audience.

· Customer Journey / Blueprints: visual documents that outline the steps users take when interacting with a service, including processes and user interactions.

Product Group that the person will work: Digital Customer Collaboration

Main Product Group areas: Supply chain, Customer Services

Product Summary: Digital Customer Collaboration aims to create sustainable financial health by empowering customers and businesses to make accurate purchasing decisions, knowing what and how much to buy, enabled by efficient and trusted delivery of their orders.