Expense & Card Services Coordinator

Sherwin-Williams Co.; São Bernardo do Campo; On-site; BRL 120,000 - 180,000; Full time

Job summary

Sherwin-Williams Co. is seeking an experienced Expense & Card Services Coordinator to lead the global Travel & Expense and Corporate Card programs.

You will supervise a team of analysts, ensure audits, compliance, and reporting are carried out efficiently, and drive process improvements across global Shared Services. You will collaborate with Finance, AP, Procurement, HR, Payroll, and Audit to optimize program effectiveness, strengthen internal controls, and deliver outstanding service in a

Qualifications

• 5+ years of experience in Travel & Expense, Corporate Card Administration, or related financial operations.
• Prior experience leading or supervising operational teams.
• Strong knowledge of expense management programs and corporate card administration.

Responsibilities

• Lead and oversee the daily operations of the global Travel & Expense and Corporate Card programs.
• Oversee card administration activities including applications, approvals, and account maintenance.
• Deliver reporting and analytics on KPIs, SLAs, and audit outcomes.
• Develop talent and build stakeholder partnerships across Finance, AP, Procurement, HR, and Audit.
• Support internal and external audits and ensure compliance with policies.

Skills

Leadership

Analytical thinking

Communication skills

Customer service

English fluency

Education

Bachelor's degree in Finance or related field

Tools

Concur

Coupa

Oversight

Excel

PowerPoint

Job description

At Sherwin-Williams, we color the world!

With more than 150 years of global excellence, we are a leader in the paints and coatings industry, recognized for innovation, quality, and our commitment to sustainability.

We are seeking an experienced Expense & Card Services Coordinator to lead the daily operations of our global Travel & Expense (T&E) and Corporate Card programs. This role is responsible for supervising a team of analysts and ensuring the effective execution of expense auditing, corporate card administration, compliance monitoring, reporting, and customer support activities.

The Expense & Card Services Coordinator plays a key role in delivering operational excellence, maintaining strong internal controls, and ensuring compliance with company policies and global program requirements. Working closely with Finance, Accounts Payable, Procurement, Human Resources, Payroll, Audit, and business stakeholders, this professional will help drive service quality, process standardization, and continuous improvement initiatives.

Beyond day-to-day operations, this role will contribute to process optimization, automation opportunities, system enhancements, and employee experience improvements while supporting the ongoing evolution of Sherwin-Williams' Shared Business Services organization.

We are looking for a collaborative and customer-focused leader with strong analytical, problem-solving, and people leadership skills who thrives in a dynamic global environment and is passionate about developing talent and delivering outstanding service.

Key Responsibilities

Lead Travel & Expense Operations

• Lead and oversee the daily operations of the global Travel & Expense and Corporate Card programs.
• Ensure timely completion of pre-approval and post-approval audits through Concur, Coupa, Oversight, and related systems.
• Monitor workload, productivity, quality, and service levels to ensure operational objectives are achieved.
• Serve as the primary escalation point for complex employee, manager, auditor, and business partner inquiries.
• Oversee month-end, quarter-end, and year-end activities related to expense and card programs.
• Ensure timely processing of cardholder statement payments and resolution of aging issues.

Manage Corporate Card Programs

• Oversee card administration activities including applications, approvals, account maintenance, user access reviews, credit limit adjustments, and employee status monitoring.
• Ensure compliance with corporate card policies and banking requirements.
• Monitor cardholder activity, identify potential risks, and implement corrective actions when necessary.
• Partner with financial institutions and internal stakeholders to improve program effectiveness and resolve escalated issues.
• Ensure compliance with Global Travel & Expense policies and spending guidelines.
• Oversee audit and compliance activities to identify policy exceptions and control gaps.
• Support internal and external audit requirements.
• Review exception reporting and coordinate corrective action plans.
• Maintain accurate documentation supporting compliance and control activities.

Deliver Reporting & Analytics

• Review and analyze operational, compliance, and performance reports.
• Monitor Key Performance Indicators (KPIs), Service Level Agreements (SLAs), audit outcomes, and customer satisfaction metrics.
• Identify trends, risks, and improvement opportunities through data analysis.
• Provide management with actionable insights and recommendations to support decision-making.
• Drive process improvement initiatives focused on efficiency, compliance, automation, and customer experience.
• Support the implementation of new technologies, systems enhancements, and process changes.
• Participate in system testing, upgrades, and implementation projects.
• Maintain standard operating procedures, user guides, process documentation, and training materials.
• Promote process simplification and standardization across global operations.

Develop Talent & Build Stakeholder Partnerships

• Build strong relationships with Finance, Accounts Payable, Procurement, Human Resources, Payroll, Audit, and business teams.
• Communicate operational performance, risks, and program updates to leadership.
• Lead, coach, and develop a team of Expense & Card Services Analysts.
• Establish performance objectives and provide ongoing coaching and developmental feedback.
• Foster a culture of accountability, collaboration, customer service, and continuous improvement.

Education

Required

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.

Preferred

• Professional certifications in Finance, Accounting, Compliance, Audit, or related disciplines are a plus.

Knowledge & Experience

• 5+ years of experience in Travel & Expense, Corporate Card Administration, Finance Operations, Shared Services, Accounts Payable, or related financial operations.
• Prior experience leading or supervising operational teams.
• Strong knowledge of expense management programs and corporate card administration.
• Experience supporting audit, compliance, and internal control activities.
• Shared Services experience is highly desirable.
• Experience supporting regional or global expense and card programs.
• Strong customer-service orientation and commitment to service excellence.
• Excellent communication and stakeholder management skills.
• Ability to influence and collaborate across multiple functions and organizational levels.
• Strong analytical, organizational, and problem-solving capabilities.
• Fluent English, both written and spoken.

Technical Skills

• Good understanding of ERP systems and financial operations processes.
• Knowledge of expense management tools such as Concur, Coupa, Oversight, or similar platforms.
• Understanding of corporate card, purchasing card, and expense reimbursement programs.
• Knowledge of accounting principles, compliance requirements, and internal control practices.
• Experience with reporting, metrics management, and KPI analysis.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Ability to assess issues, identify root causes, and implement practical solutions.
• Experience supporting automation, process optimization, and digital transformation initiatives is a plus.