Executive Services Consultant

CIBT; Rio de Janeiro; Presencial; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

Uma empresa global líder no fornecimento de serviços de visto e imigração está em busca de um profissional dedicado e detalhista. Nesta função, você será responsável por analisar as solicitações dos clientes, garantindo que todos os processos sejam realizados com precisão e eficiência. Com um compromisso com o atendimento ao cliente e a melhoria contínua, você terá a oportunidade de trabalhar em um ambiente dinâmico e colaborativo. Se você tem formação superior e experiência em serviços de viagem, esta é uma chance de se juntar a uma equipe de especialistas que ajuda a conectar pessoas e culturas ao redor do mundo.

Qualificações

• Educação superior em áreas relacionadas como Administração ou Direito.
• Experiência anterior em atividades administrativas ou de atendimento ao cliente.

Responsabilidades

• Analisar solicitações de clientes e fazer recomendações baseadas nas necessidades de viagem.
• Garantir que todos os pedidos abertos estejam corretos e atualizados no sistema.
• Atender clientes pessoalmente e por telefone, respondendo e-mails dentro dos prazos.

Conhecimentos

Atenção aos detalhes

Comunicação clara

Trabalho em equipe

Serviço ao cliente

Capacidade de treinamento

Formação académica

Educação superior em Administração

Educação superior em Direito

Educação superior em Relações Internacionais

Educação superior em Comércio Exterior

Educação superior em Turismo

Descrição da oferta de emprego

About CIBT:

With over 30 years of experience, CIBT is the leading global provider of travel visa, immigration, and document services for corporations and individuals. We simplify the journey to bridge people, cultures, and business, and open the world together with our 1,700+ immigration & tax experts and visa professionals located in 60+ offices in 27 countries.

As the primary service provider to 75% of Fortune 500 companies, CIBT offers a comprehensive suite of services under three primary brands: CIBTvisas, our business and travel visa services; Newland Chase, our global immigration and tax strategy and advisory services; and Blair, our document legalization services.

We are committed to building a great global company with self-starters who help carry us forward.

Responsibilities:

• Analyze client requests regardless of complexity and make recommendations based on specific travel needs, with technical support from other Consultants and/or Managers
• Ensure that all open requests are correct, complete and updated in the system, using the system's functionalities to ensure maximization of productivity
• Ensure appropriate logistics for passports and other documents related to applications, ensuring correct checking, control, sending, collection and return
• Process fees and enter payment information into the system according to departmental procedures
• Perform necessary operational controls of the department, ensuring adequate management of resources for fee payments and reporting to the finance department when necessary
• Register clients and/or fill out specific forms on consulate portals according to visa application needs, as required
• Conduct document translation, legalization and apostille activities in accordance with departmental procedures, as required
• Serve customers in person (in the office or externally), by phone calls, and respond to emails within the established deadlines
• Update departmental technical manuals whenever necessary and contribute to the training of other team members
• Adhere to expectations pertaining to quantitative metrics including, but not limited to: number of completed requests, variation in number of requests, submission for billing, and customer satisfaction
• Represent CIBT in a professional manner, ensuring compliance with the Ethics/Compliance policy and adhering to company policies and procedures
• Perform other tasks as assigned by management

Required Qualifications:

• Completed higher education in Administration, Law, International Relations, Foreign Trade or Tourism
• Prior professional experience conducting administrative/bureaucratic activities, and/or customer service
• Previous experience in Travel Services demonstrating in-depth knowledge in at least two countries preferred
• Ability to train other team members with less seniority
• Excellent attention to detail with a dedication to accuracy and efficiency
• Ability to effectively perform in a fast-paced, team-oriented environment
• Ability to communicate clearly and concisely with internal and external stakeholders
• Commitment to customer service and continuous process improvement