Executive Assistant

Vroom Media Group; Brasil; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A remote position as an Executive Assistant at a leading company based in Brazil, focusing on strategic operational support, client relationship management, and optimizing systems for the Customer Success team. Candidates should demonstrate exceptional communication, organizational skills, and experience in managing complex processes.

Qualificações

• Proven experience in customer success or client-facing roles.
• Strong written and verbal communication skills.
• Expertise in managing complex, multi-step processes.

Responsabilidades

• Coordinate meeting logistics and ensure action items are completed.
• Manage client billing and renewal processes.
• Oversee client onboarding and offboarding to maintain relationships.

Conhecimentos

Communication

Organization

Reliability

Attention to Detail

Autonomy

Ferramentas

GHL platform

Descrição da oferta de emprego

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Company Description Vroom Media Mission: "To revolutionize life insurance marketing agencies and how people work."

We don't just deliver exceptional results for our clients—we've cracked the code on creating a world-class remote working experience that attracts industry legends. We're 100% remote and encourage our team to work from anywhere in the world.

We believe peak performance comes when brilliant minds are fulfilled, challenged, and pursuing both personal and professional mastery simultaneously. No trade-offs, no compromises.

As our next Executive Assistant, you'll provide strategic operational support that enhances our Customer Success team's effectiveness. You'll coordinate complex processes, maintain exceptional client relationships, and optimize systems that uphold our industry-leading service standards. This is a full-time position with significant growth opportunities for the right strategic professional.

What Makes You Exceptional (Role-Specific Competencies)

• You're an exceptional communicator—your client interactions build trust and confidence
• You're proactively organized—you prevent issues before they impact operations
• You're reliability personified—you consistently deliver results on time and beyond expectations
• You thrive with autonomy—you make sound decisions independently while keeping leadership informed
• You're detail-oriented—you maintain accuracy even under pressure and competing priorities

Your Responsibilities

• Meeting Coordination & Follow-Through: Participate in CSM meetings, capture detailed notes, and ensure all action items are completed efficiently. Transform meeting discussions into concrete outcomes and deliverables.
• Billing & Renewal Management: Proactively manage the renewal confirmation process, maintaining regular client communication to secure renewals and identify potential concerns early. Serve as the primary point of contact for billing inquiries and payment coordination.
• Client Request Management: Act as the first line of response for client action items, either resolving requests directly or coordinating with the appropriate CSM with complete context and recommended timelines. Ensure every client feels heard and valued.
• Quality Assurance Oversight: Review GHL support team work to ensure client requests are properly understood and executed to our standards. Provide feedback and guidance to maintain consistent service excellence.
• Client Onboarding Excellence: Manage the complete onboarding process including payment verification, bio page setup, A2P approval, and location updates. Ensure every new client experiences a smooth, professional transition.
• Priority Management Systems: Develop and maintain organized notification systems for CSMs, categorizing requests by urgency and deadline requirements. Create workflows that maximize team efficiency and response times.
• Client Offboarding: Coordinate professional client transitions, ensuring clear communication with GHL support and media buyers for account closure while preserving positive relationships.
• Adaptive Support: Handle various ad hoc requests and special projects, demonstrating flexibility and maintaining high standards across all responsibilities.

Essential Qualifications

• Customer Success OR Client facing experience with proven client relationship management
• Demonstrated expertise in managing complex, multi-step processes with consistent follow-through
• Exceptional written and verbal communication skills with both clients and internal stakeholders
• Advanced knowledge of GHL platform, A2P processes, and digital marketing operational workflows
• Strong organizational abilities with experience prioritizing competing demands in fast-paced environments
• Collaborative mindset with a track record of building positive working relationships across teams

Ready to elevate operational excellence? We're looking for someone who combines strategic thinking with flawless execution.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Advertising Services

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