Estagiario de Tech Support

Publicis Groupe Holdings B.V; São Paulo; Presencial; BRL 16 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Life, health, and dental insurance

Meal vouchers

Transportation vouchers

Birthday day off

Wellhub Pharmacy agreement

Resumo da oferta

Re:Sources in Brazil is seeking an Onsite Technology Intern to join our IT team. You will provide basic on-site support for hardware, software, and connectivity while learning IT processes and enterprise best practices.

Gaining hands-on experience with Windows, macOS, and Microsoft 365, you will assist in ticketing, incident tracking, and documentation, contributing to IT projects and continuous improvement in a dynamic environment.

Qualificações

• Pursuing a bachelor’s degree in IT or a related field and eligible for a university internship.
• No prior professional IT experience required; academic projects welcome.
• Interest in IT support and enterprise technology environments.

Responsabilidades

• Provide basic on-site IT support for hardware, software, and connectivity.
• Assist with setup/configuration of computers and peripherals.
• Troubleshoot Windows and macOS; assist with Microsoft 365 apps.
• Create and update service requests in the ticketing system.
• Support IT projects and maintain documentation.

Conhecimentos

Windows 10/11

Microsoft 365

Computer hardware

Networking basics

English (Intermediate)

Portuguese (Native/Advanced)

Customer service

Formação académica

Bachelor's degree in IT/CS/Systems/Engineering

Ferramentas

Microsoft 365

IT ticketing system

Descrição da oferta de emprego

Company description

We are Re:Sources, the backbone of Publicis Groupe, composed of a group of stellar Advertising and Public Relations Agencies. We provide technological, financial, and operational solutions that enable Agencies to shine with their clients! We have more than 100,000 people worldwide and continue to grow!

Overview

We are looking for a motivated and customer-oriented Onsite Technology Intern to join our IT team in Brazil. This internship opportunity is designed for a university student interested in developing their technical skills and gaining hands‑on experience in an enterprise IT environment.

The intern will support the IT team with basic technical assistance, troubleshooting, equipment setup, and user support while learning about IT processes, tools, and best practices.

Responsibilities

Technical Support

• Provide basic on‑site support to employees with hardware, software, and connectivity issues.
• Assist users with common technical questions and provide guidance on basic IT‑related issues.
• Escalate more complex technical issues to the appropriate IT team.
• Support the setup and configuration of computers, laptops, monitors, printers, and other peripherals.

Network & Connectivity Support

• Assist with basic troubleshooting of Wi‑Fi and network connectivity issues.
• Support the IT team with basic checks related to network devices and connectivity.
• Escalate network issues when additional technical expertise is required.

Hardware & Software Administration

• Assist with the installation and configuration of computers and IT equipment.
• Support basic troubleshooting of Windows and macOS operating systems.
• Assist with the installation and configuration of corporate applications and Microsoft 365 tools.
• Help maintain IT equipment and ensure workstations are properly configured.

Incident & Service Management

• Create, update, and document service requests and incidents in the company's ticketing system.
• Follow established IT procedures and support processes.
• Assist in keeping ticket information accurate and up to date.
• Learn and follow IT service management practices and SLA guidelines.

IT Projects & Continuous Improvement

• Support the IT team with hardware deployments, equipment replacements, and other technology projects.
• Assist with IT inventory and equipment organization.
• Participate in process improvement initiatives and other activities assigned by the IT team.

Documentation & Knowledge Sharing

• Assist in documenting technical procedures and common troubleshooting solutions.
• Keep documentation and equipment records updated.
• Share information and learnings with the IT team.

Qualifications

• Education

  • Currently pursuing a Bachelor's degree in Information Technology, Computer Science, Systems, Engineering, or a related field.
  • Available to complete a university internship according to the requirements of the educational institution.
  • No previous professional IT experience is required; internship, academic, or personal projects are a plus.

  Skills

  • Basic knowledge of Windows 10/11 and/or macOS.
  • Basic understanding of Microsoft 365 applications.
  • Basic knowledge of computer hardware and peripherals.
  • Basic understanding of networking concepts such as Wi‑Fi, TCP/IP, DHCP, and DNS.
  • Interest in learning about IT support and enterprise technology environments.
  • Good customer service and communication skills.
  • Proactive, organized, and willing to learn.
  • Ability to work as part of a team and follow established procedures.
  • English: Intermediate level (B1/B2) preferred.
  • Portuguese: Native or advanced leve

Additional information

On‑site work.

Life, health, and dental insurance, meal vouchers, and transportation vouchers.

Wellhub Pharmacy agreement and birthday day off.