EST Senior Engagement Manager, Enterprise Skills Transformation, LATAM

Amazon; São Paulo; Presencial; BRL 150.000 - 200.000; Tempo integral

Resumo da oferta

A leading company is seeking an EST Senior Engagement Manager to drive strategic skills transformation programs in LATAM. The role requires strong program management skills and collaboration across teams to enable customer success. Candidates should have a solid background in organizational change management and a passion for workforce transformation. Join a diverse team committed to fostering an inclusive environment and supporting professional growth.

Serviços

Flexible working hours

Mentorship & Career Growth

Qualificações

• 7+ years in organizational transformation, consulting, or customer-facing roles.
• Experience in program management, change management, strategy, or process improvement.

Responsabilidades

• Collaborate with local AWS T&C teams to establish EST presence in LATAM.
• Manage all program activities, including planning, reporting, and risk mitigation.
• Lead change initiatives to improve the AWS customer experience.

Conhecimentos

Leadership

Problem Solving

Communication

Formação académica

Bachelor's degree or equivalent

Ferramentas

Organizational Change Management certification

SCRUM/Agile

PMP

Prince2

SAFe

Descrição da oferta de emprego

EST Senior Engagement Manager, Enterprise Skills Transformation, LATAM

Are you interested in joining a team focused on growing Amazon Web Services by delivering strategic skills transformation programs to enable our largest customers to achieve their transformation goals? Do you have a passion for driving workforce transformation through upskilling, strong program and stakeholder management skills, and the ability to collaborate across multiple teams to deliver customer impact? If so, we encourage you to consider this role.

As an Enterprise Skills Transformation (EST) Engagement Manager, your role will be at the intersection of program management, technology, and change management. You will collaborate closely with local AWS Training & Certification (T&C) field teams to build EST's presence in LATAM and partner with senior stakeholders from AWS's largest customers to lead strategic upskilling engagements under our Enterprise Skills Transformation portfolio of offerings. You will analyze the customer's business goals and enablement needs, working closely with AWS Account Teams, T&C colleagues, and technical specialists to develop and implement upskilling programs that support their business transformation objectives.

One of our offerings, AWS Skills Guild, is a consultative engagement designed to inspire organization-wide cloud adoption and foster innovation. It accelerates cultural and technological shifts by helping develop and launch bespoke cloud enablement initiatives using the AWS Skills Guild framework.

Successful candidates will have a strong project management background, professional consulting experience, knowledge of organizational change management, functional knowledge of AWS and cloud computing, and a passion for enabling customer transformation. We value data-driven individuals with leadership skills, including stakeholder buy-in, effective communication at all levels, and collaboration across technical and non-technical teams. We seek problem solvers who can navigate ambiguity and work independently to achieve optimal outcomes.

About Us

Inclusive Team Culture

At AWS, we embrace diversity and are committed to fostering an inclusive environment. Our employee-led affinity groups reach over 40,000 employees globally. We offer innovative benefits and host learning experiences such as our CORE and AmazeCon conferences. Our culture is reinforced by our 16 Leadership Principles, encouraging diverse perspectives, curiosity, and trust.

Work/Life Balance

We prioritize work-life balance, emphasizing the quality and flow of your work and personal life. We offer flexible working hours to help you find your optimal balance.

Mentorship & Career Growth

We support professional development through knowledge sharing and mentorship, aiming to help each team member grow into more skilled professionals and take on complex challenges.

Key Responsibilities

1. Collaborate with local AWS T&C teams to establish EST presence in LATAM and promote offerings with regional customers.
2. Partner with AWS enterprise clients and field teams to define, develop, and execute skills transformation programs.
3. Understand customer goals and needs to deliver impactful programs.
4. Manage all program activities, including planning, reporting, and risk mitigation.
5. Ensure timely delivery of customer outcomes, using data-driven metrics and reporting.
6. Gather feedback to refine EST offerings through collaboration with internal teams.
7. Become a subject matter expert on large-scale enablement programs and educate teams and customers.
8. Build ongoing relationships with AWS teams to enhance collaboration and scale initiatives.
9. Prepare business reviews for AWS leadership, highlighting insights and advocating for customers.
10. Lead change initiatives to improve the AWS customer experience.

A Day in the Life

Your day involves understanding customer cloud workforce initiatives, providing tailored solutions, and passionately driving customer success.

About the Team

The AWS EST team offers consultative engagements to foster cloud learning and accelerate adoption. We are passionate about transforming how people develop cloud skills and careers, empowering diverse builders with AWS Cloud knowledge. Join us to make a difference in customer success and cloud education.

Qualifications

• 7+ years in organizational transformation, consulting, or customer-facing roles
• Bachelor's degree or equivalent
• Experience in program management, change management, strategy, or process improvement
• Functional knowledge of AWS and cloud computing
• Fluent in Spanish, Portuguese, and English
• Organizational Change Management certification or experience (e.g., Prosci)
• Certifications such as SCRUM/Agile, PMP, Prince2, SAFe
• Deep understanding of training and tech market trends
• Attention to detail and ability to manage multiple priorities
• Proven results in complex, ambiguous environments

We are committed to an inclusive culture. If you require accommodations during the application process, please visit this link.