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A leading company in the industry seeks a Technical Sales Support specialist to enhance sales activities through in-depth technical knowledge and customer engagement. This role will focus on solving complex technical issues, conducting training, and preparing tailored presentations to ensure clients understand product capabilities and applications. Candidates should exhibit strong problem-solving abilities and a commitment to enhancing customer satisfaction through technical expertise.
Job Requirements
Supports sales activities through specialized technical or scientific knowledge/product applications from conceptual stages, through pre-sales, sales, trials and training. Serves as a lead in solving technical problems and in discussions with customers. As technical resource to sales professionals, contributes to sales meetings by providing deeper understanding of product workings or applications, as well as of product limitations and nontraditional product usage. Prepares technical presentations and demonstrates how a product meets client needs. Documents customer requirements and provides technical guidance related to sales strategy and proposals. Participates in training for internal sales professionals and on-site technical training for customers. May help other organization functions, such as engineering, manufacturing or quality control, to identify user and/or design problems. Supports the feasibility of standard, customized, partnerships alternatives of new approaches for offered products and services, viewing its optimization and improvement. May serve as technical troubleshooter to customers after sales are closed and while products are being tested or installed. May also accompany account manager during service visits or while exploring application problems.