Especialista de Customer Care (Temporary)

Kerry; Campinas; Presencial; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A global nutrition company in Campinas, Brazil, is seeking a Customer Experience Specialist for a temporary 9-month contract. You will be the primary contact for Pharma division customers, ensuring exceptional service and communication. Ideal candidates should possess strong negotiation skills, advanced English, and experience with SAP. Join a team committed to enhancing customer satisfaction and building lasting relationships.

Qualificações

• Experience in customer service and negotiation.
• Excellent communication skills are required.
• Advanced English proficiency is a must.

Responsabilidades

• Be the customer's focal point.
• Receive purchase orders and enter them into the system.
• Monitor orders closely.
• Send necessary documentation.
• Communicate and negotiate with internal teams.

Conhecimentos

Customer service oriented

Negotiation skills

Very good communication

English advanced

Spanish desirable

Sales Force experience desirable

Ferramentas

SAP

Sales Force

Descrição da oferta de emprego

About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role

You will be part of our primary contact with Pharma division customers, to deliver excellence in customer experience, providing professional communication, building trusted relationships with our final and internal customers. We’re looking for a dedicate & passionate by customer experience person for this position!

Key responsibilities

• Customer’s focal point
• Receiving purchase orders from our customers & adding on the system accordingly
• Monitoring the orders closely
• Sending documentation
• Communication & Negotiation with the internal teams as sales, planning, export, financial & quality (In Brazil & plants abroad)
• Using Sales Force tool for communication thought cases.

Qualifications and skills

• Customer service oriented
• Negotiation skills
• Very good communication
• SAP mandatory
• English advanced
• Spanish desirable
• Sales Force experience desirable.
• Type of contract: Temporary 9 months