Especialista CRM Analytics (CRMA) | Salesforce Analytics

IBM; São Paulo; Presencial; BRL 180 000 - 260 000; Tempo integral

Resumo da oferta

IBM Consulting is seeking a Salesforce CRM Analytics specialist to join our Client Innovation Centers in Brazil. You will design and optimize CRMA data landscapes, build executive dashboards, and translate business needs into KPI-driven analytics for global clients.

The role emphasizes data integration, data visualization, and storytelling to drive strategic decisions. Strong collaboration with stakeholders and cross-disciplinary teams is essential to succeed in a fast-paced consulting

Qualificações

• Bachelor's Degree required.
• Solid experience in Analytics, BI or analytical development using Salesforce CRM Analytics (CRMA).
• Proven experience in projects involving CRMA, executive dashboards, analytical modeling, data integration, and corporate KPIs.

Conhecimentos

CRMA

Dashboards

Data modeling

Data integration

KPIs

Data storytelling

Data Visualization

ETL

APIs

Formação académica

Bachelor's Degree

Ferramentas

Salesforce CRM Analytics (CRMA)

Descrição da oferta de emprego

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Required education

Bachelor's Degree

Required technical and professional expertise

• CRM Analytics (CRMA);
• Dataflows;
• Recipes;
• Datasets;
• SAQL;

• Sólida experiência em Analytics, Business Intelligence ou desenvolvimento analítico utilizando Salesforce CRM Analytics (CRMA).
• Experiência comprovada em projetos envolvendo:
  • CRM Analytics (CRMA);
  • Desenvolvimento de dashboards executivos;
  • Modelagem analítica;
  • Integração de dados;
  • Definição e construção de KPIs corporativos.

Conhecimentos técnicos

Salesforce CRM Analytics (CRMA)

Experiência sólida em:

• Dashboards interativos;
• Dataflows;
• Recipes;
• Datasets;
• SAQL;
• Modelagem analítica;
• Storytelling de dados;
• Performance e otimização de visualizações;
• Construção de relatórios executivos orientados a indicadores de negócio.

Análise de Dados e Business Intelligence

Conhecimento avançado em:

• Definição e monitoramento de KPIs;
• Métricas corporativas;
• Qualidade e consistência de dados;
• Visualização de dados (Data Visualization);
• Business Intelligence;
• Análise exploratória de dados;
• Apresentação de insights para tomada de decisão.

Integração de Dados

Experiência com:

• Extração, transformação e carga de dados (ETL);
• APIs e integração entre sistemas;
• Processos de transformação de dados;
• Integração entre CRMA e Salesforce;
• Estruturação e consolidação de múltiplas fontes de dados.

Plataforma Salesforce

Conhecimentos em:

• Arquitetura da plataforma Salesforce;
• Sales Cloud;
• Objetos padrão e customizados;
• Relacionamentos entre objetos;
• Modelo de dados Salesforce;
• Relatórios e funcionalidades nativas da plataforma.

Competências comportamentais

• Forte perfil analítico e orientado por dados.
• Excelente comunicação com stakeholders técnicos e de negócio.
• Capacidade consultiva na identificação de oportunidades e geração de insights.
• Organização e gestão eficiente de demandas.
• Capacidade de influenciar decisões por meio da análise de informações.
• Visão estratégica para tradução de necessidades corporativas em indicadores relevantes.
• Facilidade para atuar em ambientes colaborativos e multidisciplinares.

Idiomas

• Inglês intermediário para leitura de documentação, participação em reuniões e interação com times globais.

Preferred technical and professional experience

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

Work arrangement

Onsite

Area of work

Consulting

Employment type

Regular

Contract type

Regular

Position type

Professional

No Travel

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?