Tech Support Engineer – Bilingual English/Portuguese – Brasil/ São Paulo (Remote)

Tenable; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Tenable is seeking a Technical Support Engineer to join their team in Brazil. The role involves providing support for Tenable's product suite, analyzing customer inquiries, and maintaining product knowledge. Candidates should possess strong technical skills, fluency in English and Portuguese, and a passion for customer success. This position offers opportunities for career advancement within the company.

Qualificações

• Experience in customer support or network security.
• Ability to work in a fast-paced environment.
• Occasional availability to work weekends and holidays.

Responsabilidades

• Analyze and address customer technical inquiries.
• Recreate customer software issues in a lab environment.
• Maintain in-depth knowledge of Tenable products.

Conhecimentos

Fluency in English

Fluency in Portuguese

Outstanding communication skills

Strong analytical skills

Technical skills

Formação académica

Bachelor’s degree in a technical field

Ferramentas

Ticketing systems (JIRA, Salesforce, Zendesk)

SEIM products (Splunk, ElasticSearch)

Database technologies (Oracle, MySQL, MSSQL)

Descrição da oferta de emprego

Who is Tenable?

Tenable is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

Our support engineers possess excellent knowledge of security assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Technical Support Engineers provide support for Tenable’s entire product suite; including Tenable.io, Nessus, Tenable.sc, Log Correlation Engine, Nessus Network Monitor and Tenable.ot. Questions come from a wide variety of sources looking to close the Cyber Exposure gap; including customers who need help deploying their first Nessus scanner, to customers who want to perform in-depth log correlation and real-time vulnerability analysis.
Your Opportunity:

Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations

Analyze and address customer technical inquiries

Analyzing vulnerability scan results, system audits, and log events

Recreating customer software issues in a lab environment

Ensure customer feedback is properly channeled into Product Management and Research & Development

Maintaining in-depth knowledge of Tenable products and information security best-practices

Create and publish solution knowledge for re-use by customers and Tenable employees

Opportunities for career advancement within Technical Support as well as other organizations within Tenable

What You'll Need:

Fluency and ability to explain technical concepts in English and Portuguese

A passion for making customers successful

Outstanding written and verbal communication skills

Strong analytical and technical skills

Ability to multi-task and manage multiple priorities in a fast-paced environment.

Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system configuration

Previous experience in customer support or network security

Bachelor’s degree in a technical field (or equivalent experience)

Occasional availability to work weekends and Holidays

Ability to work hours supporting the US Eastern/LATAM time zones

And ideally:

Either professionally or in an academic setting, using Nessus and/or other vulnerability management or cybersecurity tools

Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)

Log analysis using a SEIM product (Splunk, ElasticSearch, etc)

Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)

Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)

Fundamental understanding of programming languages

Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)

Experience with or understanding of Certificates and CA’s

Basic understanding of reviewing PCAPs with tools such as Wireshark

#LI-MM1

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [e-mail] for further assistance.

Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review.

For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.

Create a Job Alert

Interested in building your career at Tenable, Inc.? Get future opportunities sent straight to your email.

Apply for this job

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Address Line 1 *

Address Line 2

Address Line 3

City *

Region (State/County/Province) *

(Please enter N/A if not applicable)

(Please enter N/A if not applicable)

Country * Select...

LinkedIn Profile

Website

Have you ever previously worked for Tenable? * Select...

Do you agree to Tenable's Background and Reference Check Disclosure, which will be carried out only when necessary and as permitted by law? Background checks will not be performed immediately upon your application submission. * Select...

For more details about the process:
US applicants, clickhere
All other applicants, click here

Do you have the legal right to work in the country within which you are applying? * Select...

Do you now, or will you in the future, require sponsorship? * Select...

Do you have a non-compete, non-disclosure or non-solicitation agreement, or any other post-employment restrictive covenants? * Select...

If yes, please provide additional details or upload supporting documents when given the opportunity to add attachments.

What languages do you currently speak, and do you have proficiency in speaking English? *