Ecommerce - Personalization General Manager

The Ridge; Brasil; Teletrabalho; BRL 15.000 - 30.000; Tempo integral

Resumo da oferta

A global e-commerce company is seeking a Product Personalization General Manager to enhance their Shopify platform and manage personalization projects. This role involves strategic planning, cross-department collaboration, and reporting systems improvement. Ideal candidates will have at least one year of relevant experience and strong communication skills. Join a high-performing team that values work-life balance and offers growth potential.

Serviços

Work-life balance

Flexible hours

Leadership role with significant impact

Contribution to company growth

Qualificações

• At least 1 year of Shopify experience, including order management, app integration, and analytics.
• Excellent communication skills for cross-departmental collaboration.
• At least 1 year of experience with Slack.
• At least 1 year of experience with Amazon Seller Central.
• At least 1 year of experience with a WMS system.
• Proficiency in Google Sheets for reporting and invoicing.
• Experience with task management tools like Notion, Monday.com, Asana, or Trello.

Responsabilidades

• Manage the Shopify US storefront's customizer experience, including apps, landing pages, and collection pages.
• Coordinate with Project Management to expand personalization options, including UV Printing.
• Collaborate with the fulfillment center to manage inventory, resolve order issues, and balance ecommerce and bulk orders.
• Work with the Personalization Operations Assistant and Customer Experience team to enhance customer satisfaction.
• Develop internal training for the team.
• Oversee inventory planning for personalization, projecting needs based on order volume.
• Enhance reporting systems to support data-driven decision-making.

Conhecimentos

Shopify

Communication Skills

Slack

Amazon Seller Central

WMS System

Google Sheets

Task Management Tools

Descrição da oferta de emprego

Ridge - Designed For Life.

Ridge crafts products made to last a lifetime through simple, functional designs ready for anything and everything. Our materials are chosen with care and a thoughtful connection to the insights of our growing community, setting our North star as we strive to improve every day. Together, we can do more with less.

Founded as a Kickstarter project in 2013, Ridge's flagship product, The Ridge Wallet, is now used by over 3 million people worldwide. We operate globally, selling in the US, Canada, the UK, EU, and Australia via Shopify, Amazon, and wholesalers. Our product catalog has expanded to include KeyCases, Bolt Action Pens, Knives, Rings, Watches, and more in development.

We seek individuals interested in roles with significant growth potential, high work standards, and quality expectations. As a fully remote company, we leverage this to find top talent worldwide. We prioritize work/life balance and flexibility.

The Role

Apply here: https://tally.so/r/nPzGyx

We offer product personalization options—custom text, monograms, photos—on wallets, keycases, pens, knives, and rings. We seek a Product Personalization General Manager to oversee personalization projects, develop reporting infrastructure, and collaborate with our fulfillment center to enhance processes and expand functionality.

This role involves cross-departmental collaboration and strategic planning based on performance data.

Job Responsibilities:

• Manage the Shopify US storefront's customizer experience, including apps, landing pages, and collection pages.
• Coordinate with Project Management to expand personalization options, including UV Printing.
• Collaborate with the fulfillment center to manage inventory, resolve order issues, and balance ecommerce and bulk orders.
• Work with the Personalization Operations Assistant and Customer Experience team to enhance customer satisfaction and support new product development.
• Develop internal training for the team.
• Oversee inventory planning for personalization, projecting needs based on order volume and product launches.
• Enhance reporting systems to support data-driven decision-making for long-term departmental projects.

Ideal Profile

Qualifications + Experience

• At least 1 year of Shopify experience, including order management, app integration, and analytics.
• Excellent communication skills for cross-departmental collaboration.
• At least 1 year of experience with Slack.
• At least 1 year of experience with Amazon Seller Central.
• At least 1 year of experience with a WMS system.
• Proficiency in Google Sheets for reporting and invoicing.
• Experience with task management tools like Notion, Monday.com, Asana, or Trello.
• Availability for working hours from 8 am to 4 pm Pacific Time (US), with flexibility after training.

What's on Offer?

• Join a high-performing company with a solid track record.
• Leadership role with significant impact.
• Opportunity to contribute positively to the company's growth.