Delivery Lead

Luxoft; Extrema; Presencial; BRL 150.000 - 250.000; Tempo integral

Resumo da oferta

Luxoft is seeking a Service Delivery Lead to manage operations for an innovative Open Banking SaaS solution aimed at the North American market. The role involves overseeing daily operations, mentoring the support team, and collaborating with various stakeholders to ensure smooth platform functionality.

Qualificações

• 7+ years supporting production environments for financial services.
• 2+ years supporting AWS cloud environments.
• Experience leading a support team and managing SLAs.

Responsabilidades

• Manage day-to-day operations of the Open Banking SaaS solution.
• Provide Open Banking SME knowledge and mentor the support team.
• Collaborate with development and AWS SMEs for platform operation.

Conhecimentos

AWS cloud environments

FDX/REST APIs

ITIL processes

SLA and KPI frameworks

Open Banking

Descrição da oferta de emprego

Project Description:
Luxoft are partnering with a fintech to bring Open Banking to the North American market.
A state of the art, cloud native SaaS solution has been built, implementing the FDX APIs, to facilitate Open Banking across a broad spectrum of financial services institutions within North America. Luxoft will both develop and run the solution.
Responsibilities:
The Service Delivery Lead will be responsible for:
Managing the day to day operation of the Open Banking SaaS solution
Management reporting and governance with the client
Providing Open Banking SME knowledge and mentoring the broader support team on Open Banking workflows
Participate in application support and resolving customer issues
Collaborate with development and AWS SMEs to ensure smooth operation of the platform
Mandatory Skills Description:
7+ years of experience in supporting production environments for financial services institutions
2+ years of experience in supporting AWS cloud environments
Working experience in FDX/REST APIs, data sharing and consent workflows
Previous experience leading a support team
Experience in successfully running SLA and KPI frameworks for critical applications
Working experience in ITIL processes, mainly change, release and incident management
Experience dealing with customer senior management
Nice-to-Have Skills Description:
Open Banking experience
French language B2 or above