Central Customer Service Coordinator

Wilhelmsen group; Rio de Janeiro; Presencial; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

Uma empresa global de serviços marítimos está em busca de um Coordenador de Processamento de Pedidos. Este papel é fundamental para garantir um atendimento ao cliente excepcional e um processamento de pedidos eficiente. O candidato ideal deve ser detalhista, ter experiência em atendimento ao cliente e ser capaz de trabalhar em um ambiente dinâmico. Oferecemos um ambiente de trabalho colaborativo e inclusivo, com oportunidades de desenvolvimento de carreira em um setor em crescimento. Se você está pronto para enfrentar desafios e contribuir para o sucesso da equipe, esta é a oportunidade perfeita para você.

Serviços

Oportunidades de Desenvolvimento de Carreira

Ambiente de Trabalho Colaborativo

Inovação e Inclusão

Qualificações

• Graduação em negócios ou experiência de trabalho relevante.
• Fluente em inglês, com experiência em atendimento ao cliente.

Responsabilidades

• Gerenciar RFQs e POs, garantindo processamento preciso e eficiente.
• Resolver problemas relacionados a pedidos e manter a equipe informada.

Conhecimentos

Atendimento ao Cliente

Processamento de Pedidos

Habilidades de Redação e Relatórios

Habilidades de Planejamento e Organização

Resolução de Problemas

Habilidades Analíticas

Formação académica

Graduação em Estudos Relacionados a Negócios

Experiência de Trabalho Relevante

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Are you detail-oriented and passionate about customer service? Join our global team and play a key role in ensuring smooth order processing and exceptional customer support!

About Wilhelmsen

Founded in Norway in 1861, Wilhelmsen is a leading global maritime group providing essential products and services to the merchant fleet. With a strong focus on innovation and sustainability, we are shaping the future of the maritime industry. We take pride in fostering a diverse and inclusive workplace, ensuring equal opportunities for all.

At Wilhelmsen, we value and respect differences, believing that diversity drives innovation and excellence. We are committed to creating an inclusive environment where everyone has the opportunity to grow.

The Position

We are looking for an Orders Processing Coordinator to support our Customer Services and Operations teams. In this role, you will be responsible for managing Request for Quotations (RFQs) and Purchase Orders (POs), ensuring accurate and efficient processing. Your contribution will be essential in maintaining a high standard of service and customer satisfaction.

Who You Are

You are a detail-oriented and customer-focused professional with experience in order processing and customer service. You enjoy working in a fast-paced environment, managing multiple tasks efficiently while ensuring accuracy and quality. Your ability to problem-solve, collaborate, and stay organized will make you a key player in our team.

Main Responsibilities

1. Receive and accurately register RFQs and POs in the system, ensuring all information is correct.
2. Interpret RFQs and POs, seeking technical advice when necessary.
3. Use the system to track and manage customer-specific information and requirements.
4. Issue delivery instructions to supply points and follow up on order fulfillment.
5. Resolve order-related issues, including order redirection when needed.
6. Keep Customer Services informed of any irregularities related to orders.
7. Ensure that order values comply with credit limits and company policies.
8. Support investigation and resolution of invoice disputes.
9. Assist and mentor Junior Coordinators in daily tasks.
10. Follow up on complaints and non-compliances through the improvement system.
11. Ensure that all tasks delegated by the Orders Processing Manager are fulfilled.

Required Experience and Skills

1. Bachelor’s degree in business-related studies or relevant work experience.
2. Fluent in English (both written and spoken).
3. Customer Service experience.
4. Experience in customer service and order processing.
5. Proficient in Microsoft Office and other relevant systems.
6. Strong writing and reporting skills, able to communicate clearly and logically.
7. Fast learner with good researching abilities.
8. Excellent planning and organizational skills, able to work systematically and meet deadlines.
9. Ability to follow procedures and policies while demonstrating commitment to the organization.
10. Resilient and able to work productively under high-pressure situations.

Additional Preferences

1. Strong analytical skills and attention to detail.
2. Good networking and relationship-building abilities.
3. Ability to work well both independently and in a team.
4. Respectful and sensitive to cultural and religious differences.

What We Offer

1. Opportunity to work with a global leader in maritime services.
2. A collaborative, innovative, and inclusive workplace.
3. Career development and growth opportunities within a thriving industry.

Applying

Interested? If you’re ready to join our team as an Orders Processing Coordinator, we’d love to hear from you.

Work location: Centro, Rio de Janeiro
Application deadline: 25/03/2025

Follow us on social media for updates on our latest opportunities!