Customer Service Spec II

The Manitowoc Company; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Customer Service Specialist to enhance dealer and customer support across Brazil. This role involves managing parts and administrative requests, ensuring customer satisfaction through effective follow-ups and solutions. Join a passionate team dedicated to building a future filled with pride and satisfaction. If you thrive in a dynamic environment and are eager to contribute to continuous improvement, this position offers a rewarding opportunity to make a real impact in the organization.

Qualificações

• Bachelor's Degree required with proficiency in Microsoft Office.
• Desirable proficiency in English and strong communication skills.

Responsabilidades

• Support dealers and service centers in Brazil with P&A requests.
• Attend to administrative tasks like quotes and invoicing.

Conhecimentos

Customer Focus

Communication

Adaptability

Decision Making

Planning and Organizing

Formação académica

Bachelor’s Degree

Ferramentas

Microsoft Office

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Descrição da oferta de emprego

Have you been looking for the chance to use your expertise to make a real difference in an organization? Manitowoc Cranes is seeking a Customer Service Spec II to join our team!

The position will be responsible for supporting our dealers, service centers, and key accounts in the Brazil region through Manitowoc. This includes proper follow-up for P&A requests, invoicing, and quotes. The role will also involve identifying administrative requests and working internally with our Manitowoc support.

If you’re up to the challenge, the reward is satisfaction . . . and knowing you helped build something real. Join our passionate team and help build something you can be proud of – a future filled with passion, pride, and satisfaction.

ESSENTIAL JOB FUNCTIONS

1. Place P&A in our system and properly follow up to solve customers’ needs.
2. Attend to administrative requests like quotes, invoicing, and parts identification.
3. Follow up on orders and escalate when necessary.
4. Visit dealers/customers and propose spare parts, finding solutions when customers are not satisfied.
5. Perform any other ad-hoc duties assigned by a superior from time to time.
6. Analyze our dealers and service centers to identify opportunities and create action plans.

Job Requirements/Working Conditions:

1. Bachelor’s Degree.
2. Desirable proficiency in English.
3. Proficiency in Microsoft Office is required. Excellent skills in Microsoft Excel, PowerPoint, and Word are required.
4. This position will be located in a normal office - São Paulo/SP.
5. Desired competencies: Adaptability, Communication, Continuous Improvement, Continuous Learning, Contributing to Team Success, Customer Focus, Decision Making, Initiating Action, and Planning and Organizing.