Mid Level Merchant Operations Analyst

EBANX; Curitiba; Presencial; BRL 50.000 - 70.000; Tempo integral

Resumo da oferta

A leading payment platform in Brazil is seeking a Mid Level Merchant Operations Analyst to enhance merchant experiences. The role involves monitoring KPIs, conducting data analysis, and collaborating across departments. Candidates should be proactive, analytical, and fluent in English.

Serviços

Spanish, English, and Portuguese classes

WAVES - Program of goals and results

EBANX Play - Wellness

Financial support for education

Birthday Day Off

Health and Dental Insurance

Life Insurance

Exclusive discounts for ebankers

Qualificações

• Fluency in English.
• Experience with SQL and Queries.
• Reading, understanding, and analyzing data.

Responsabilidades

• Monitor KPIs such as payment approval and chargeback rates.
• Conduct in-depth analysis of data and present insights.
• Collaborate with other departments to resolve issues.

Conhecimentos

Agility

Teamwork

Proactivity

Critical Thinking

Ferramentas

SQL

Descrição da oferta de emprego

EBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world.

Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial! That's precisely why we created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe.

We call ourselves ebankers, we are global thinkers, we value diversity, we foster creativity and we work hard to connect businesses and people worldwide through payments. Let's make history together?

As Mid Level Merchant Operations Analyst, your mission will be to proactively monitor and provide the best experience for the merchant.

You will also be responsible for:

• Monitoring KPIs such as payment approval rate, chargeback rate, and refund rate;
• Suggesting and leading improvement initiatives;
• Conducting in-depth analysis of data, charts, and spreadsheets;
• Participating in regular meetings with merchants and presenting performance insights and issue resolutions;
• Creating presentations with key performance indicators;
• Constantly collaborating with other EBANX departments to resolve issues;
• Handling daily merchant requests, such as settlement-related questions, payment confirmations, reports, and more

Main requirements for this position:

• Reading, understanding, and analyzing data;
• Experience with SQL and Queries;
• Fluency in English.

What else would we like to see?

• Agility
• Teamwork
• Proactivity
• Cross-functional navigation
• Critical thinking
• Driven by a merchant-centric approach in all decision-making

EBANX offers:

• Spanish, English, and Portuguese classes;
• WAVES - Program of goals and results (variable compensation);
• EBANX Play - Wellness (Gympass, e-Sports, SESC );
• EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
• EBANX Skills: budget for workshops and courses;
• EBANX Flexible: Birthday Day Off;
• Semi-flexible hours (8 hours a day - Monday to Friday);
• EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women;
• EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers;
• Life Insurance: Life Insurance 100% paid by EBANX;
• Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more!

Follow us on LinkedIn and check out our Instagram to learn more about the #ebanxlife.

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