On-Site Services Specialist (Talent Pool)

Hitachi Vantara Corporation; Guarulhos; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as an OSS Specialist, where your expertise in IT support will be vital in ensuring seamless operations. In this dynamic role, you will engage with users, troubleshoot issues, and manage logistics for IT equipment. You will also play a crucial part in fostering a collaborative environment by providing training and support to enhance user experience. This is an excellent opportunity to contribute to a sustainable energy future while working with a diverse team that values innovation and integrity. If you are passionate about technology and customer service, this role is perfect for you.

Qualificações

• 2+ years of IT support experience with a proactive mindset.
• Formal qualification or apprenticeship in IT required.

Responsabilidades

• Provide desk-side support and troubleshoot IT issues for users.
• Manage hardware, software, and network connections.

Conhecimentos

IT Support

Troubleshooting

Network Management

Documentation

Customer Service

Logistics Management

Formação académica

Formal qualification in IT

Apprenticeship in IT

Ferramentas

Cisco Phones

CMDB Software

Self-service tools

Descrição da oferta de emprego

Description

Diversity + Collaboration = Great Innovation

At Hitachi Energy, we live by this powerful equation.

Together with customers and partners, we are advancing a sustainable energy future for all. We will only recognize this future when everyone has a seat at the table in an inclusive, collaborative culture.

General Information:

As OSS Specialist, you will provide Desk Side Support to IT users for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT and act as a representative of the IT organization facing the customer on behalf of other IT functions.

Your Responsibilities:

• Troubleshoot issues throughout the facility & with remote users along with:
• Printers – manage supplies, provide troubleshooting, & coordinate with technicians.
• Phones – assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.
• Accounts – manage use & upkeep of shared user accounts.
• Factory PCs – manage deployment of hardware and setup of various types of software.
• Network – assist with adding or modifying network connections & cabling.
• Hardware – assist & manage various cabling and peripherals for user workstations.
• Work with multiple teams on IS & IT needs for integration of new devices & machines.
• Provide documentation of issues, solutions, and potential problems.
• Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
• Take care of physical stock management of devices and accessories including CMDB updates.
• Manage logistics by using local logistic providers to ship and move devices across locations.
• Identify and report risks that might downgrade OSS service quality.
• Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk-side support.
• Host and support third-party technicians.
• Regular checks of computer rooms including temperature, air conditioning, cabling, and general functionality.
• Follow given OSS governance (participate in meetings, follow escalation path, etc.).
• Follow OSS procedures defined in Runbook, SOPs, knowledge articles.
• Live Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• Have completed a formal qualification or apprenticeship in the field of information technology.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Have two years of professional experience in IT support.
• Be fluent in local and English language.
• Have a proactive and solution-oriented mindset and the ability to work independently and self-driven.