Technical Service Manager (Sao Paulo) - Enterprise Cloud Services

SAP SE; São Paulo; Presencial; BRL 120.000 - 180.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Technical Service Manager, where you will play a pivotal role in guiding customers through their SAP S/4HANA adoption. This position offers the opportunity to work closely with clients, providing expert advice and solutions to enhance their cloud transformation journey. You will leverage your extensive knowledge of SAP technologies and administration to ensure customer success, while also being part of a collaborative and inclusive culture that values personal development and teamwork. If you are passionate about technology and eager to make a significant impact, this role is for you.

Serviços

Flexible working models

Health and well-being programs

Collaborative team environment

Learning and development opportunities

Qualificações

• Strong experience in SAP Technical Administration, especially SAP Basis.
• Knowledge of SAP technologies and products, including certifications.

Responsabilidades

• Act as a trusted advisor for customers during their cloud transformation.
• Analyze customer requirements and provide tailored SAP solutions.

Conhecimentos

SAP Technical Administration

Analytical Skills

Cross-Cultural Teamwork

De-escalation Skills

Unix/Linux Knowledge

SAP HANA Knowledge

SAP Basis Skills

Formação académica

Bachelor's degree in Computer Science

Bachelor's degree in Engineering

Bachelor's degree in Information Management

Ferramentas

SAP S/4HANA

SAP NetWeaver

AWS

Azure

GCP

Descrição da oferta de emprego

Technical Service Manager (Sao Paulo) - Enterprise Cloud Services

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

EXPECTATIONS AND TASKS

We are looking for an accomplished SAP Technical Service Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise.

Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners. This includes analyzing customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

• Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues
• Understand the customer business, goals, and challenges to suggest solutions & services
• Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
• Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
• Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
• Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, SuccessFactors etc. (good to have)
• Design optimal SAP configuration to maximize system performance and availability

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management
• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
• Hyperscalers certification (AWS, Azure, GCP) is a plus
• Analytical, solution-oriented and experience in working with cross-cultural teams

LANGUAGE SKILLS

• Spanish is a plus

WORK EXPERIENCE

• Strong experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions
• Strong experience in customer facing role and should have excellent command on de-escalating critical situations
• Hands on experience with working knowledge of Unix/Linux flavors
• Hands on experience with working knowledge of SAP HANA and Sybase databases

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail]

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 389338 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.