Deepfield Post Sales Engineer

About Deepfield

At Deepfield, we develop cutting-edge systems that safeguard and sustain the global internet. We build solutions that cover IP network intelligence, analytics and distributed denial of service (DDoS) security. Using our Deepfield portfolio, our customers can obtain unique, real-time network and services insight that can help them improve their network performance and security, and optimize their customers’ experience for the 5G, cloud and IoT era.

We are engaged in cutting-edge research at the intersection of data science, visualization, security, and network analytics. Come join us and help advance state-of-the-art network intelligence, analytics, and security!

About Role

We are hiring an experienced (minimum 5+ years) Post Sales Engineer who has worked with Service Provider accounts such as ISPs, MSOs, Telcos, and/or Mobile with a focus on network security. You will provide technical assistance related to IP traffic management, network analytics, DDoS threat and mitigation, customer training on Deepfield Product suite when appropriate, and advocate for the client experience.

The ability for the post sales engineer to go deep into technical questions, as well as having solid presentation skills are a must. Having an understanding of ISP traffic patterns and challenges is also appropriate.

You have:

• Proficiency with advanced configuration and management of Service Provider networks
• Proficiency with Routing & Switching, Security, Collaboration and Data Center
• Experience with DDoS traffic patterns
• Experience with Packet Inspection
• Experience with NetFlow/SFlow/IPFIX
• TCP/IP networking (ISIS OSPF BGP SNMP DNS) experience
• Scripting experience
• Ability to use Linux/UNIX operating systems at a user or admin level
• Basic understanding of Git repositories
• Scripting experience with Python
• Understanding of how distributed compute cluster functions
• Experience working within a ticket tracking system (Salesforce, JIRA, a plus)
• Cloud hosting experience (such as Amazon Web Services)
• Familiarity with big data technologies (such as Hadoop)
• Experience with virtual platforms (such as VMware, Hyper-V, etc.)
• Understanding of configuration management (such as SaltStack, Puppet)
• Experience building strong relationships with customers
• Listening and communication skills: strong written and oral communication skills are essential
• Ability to be a self-starter, pro-active in identifying customer issues and driving to resolution

It would also be nice if you had:

• Ability to thrive in a fast-paced, quickly evolving, tech start-up environment
• Ability to contribute remotely to a collaborative, dynamic, and diverse team
• Excellent verbal and written communication skills

Responsibilities:

• Provide use case driven support to customers using all Deepfield Applications (Cloud Intelligence, Subscriber Intelligence, Operational Intelligence, Defender DDoS)
• Deliver IP traffic management and network analytics solutions to customers
• DDoS detection and mitigation solutions to customers
• Analyze client and global internet traffic patterns, reporting on lessons learned and fundamentals
• Provide customer demonstrations and technical walkthroughs
• Train customers on the Nokia Deepfield products in both formal and informal situations
• Develop and strengthen relationships with existing customer accounts
• Liaison between the client(s) and Nokia-Deepfield BU to display and evolve product value
• Partner with Deepfield Technical Operations Engineers for customer upgrades and deployments
• Partner with Deepfield Security Operations Engineers for resolution to customer’s attack events
• Deployment and maintenance of Deepfield solutions, on-premises, and in-cloud
• Customer advocacy – customer engagement lead, assisting customers to help them maximize usage of the solution, responsible for identifying customer requirements and ensuring customer satisfaction with the Deepfield solution
• Providing professional services to assist with solution customization and integration into their environments
• Work closely with R&D to manage escalation of customer issues that require development team engagement and support
• Assist with writing and updating technical documentation
• Travel to attend technical trade shows, training, and customer meetings as required
• Flexibility in client meetings to allow for changing remote work requirements
• Work alongside industry leading team members