Operational Assistant, Global Servicing (English Speaking)

The Leading Hotels of the World; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

An established industry player is seeking a detail-oriented administrative support professional to enhance customer servicing. This role involves managing data entry, adjusting guest reservations, and implementing standard operating procedures. Ideal candidates will possess strong computer skills, particularly in MS Office, and have a passion for luxury service standards. If you're a team player with a keen eye for detail and the ability to multi-task, this opportunity offers a chance to contribute to a prestigious organization while developing your skills in a dynamic environment.

Qualificações

• 1-2 years’ experience in customer service or administrative roles.
• Strong computer skills with proficiency in MS Office applications.

Responsabilidades

• Adjust guest reservation records for accuracy across systems.
• Respond to correspondence and meet operational deadlines.

Conhecimentos

Fluent in English

Attention to detail

Strong computer skills

Ability to multi-task

Team player

Ferramentas

MS Office

Salesforce Service Cloud

Microsoft Teams

Descrição da oferta de emprego

Key Goals & Objectives:

Provide administrative and operational support by completing tasks related to customer servicing, such as:

• Managing internal data entry (e.g. update reservations, update user profiles across systems).
• Researching reservation adjustments and loyalty program points remediation, as needed.

Responsibilities:

• Manually adjusts guest reservation or identification information records for accuracy across systems
• Receives and responds to correspondence
• Meets operational deadlines
• Implements Global Servicing team SOPs as required
• Incorporates LHW’s core values and objectives into routine and behavior
• Compiles reports on an as-needed basis

Requirements:

• Fluent in English (written, spoken)
• 1-2 years’ experience
• Understanding of or interest in learning about luxury service standards
• Attention to detail
• Strong computer skills (MS Office): Outlook, Excel, Word, SharePoint, Online Meeting tools (such as Microsoft Teams)
• Willing to learn new tools and systems as needed
• Salesforce Service Cloud experience is an advantage but not required
• Ability to multi-task and work on multiple requests effectively
• Team player with mindset to support colleagues