On-Site Services Specialist (Talent Pool)

Hitachi Vantara Corporation; Blumenau; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as an OSS Specialist, where you will provide essential desk-side IT support to users. This role involves troubleshooting various IT issues, managing hardware and network connections, and ensuring a smooth operational flow within the organization. You will be the face of IT, engaging with users and collaborating with multiple teams to enhance service quality. If you have a proactive approach and a passion for technology, this position offers an exciting opportunity to contribute to a sustainable energy future while growing your career in a supportive and innovative environment.

Qualificações

• 2+ years of IT support experience with a proactive mindset.
• Formal IT qualification or apprenticeship required.

Responsabilidades

• Provide desk-side support for IT users and troubleshoot issues.
• Manage hardware, software, and network connections.

Conhecimentos

IT Support

Troubleshooting

Network Management

Device Setup

Documentation

Customer Service

Formação académica

Formal qualification in Information Technology

Apprenticeship in IT

Ferramentas

Cisco Phones

CMDB

Self-service tools

Descrição da oferta de emprego

Description

Diversity + Collaboration = Great Innovation

At Hitachi Energy, we live by this powerful equation.

Together with customers and partners, we are advancing a sustainable energy future for all. We will only recognize this future when everyone has a seat at the table in an inclusive, collaborative culture.

That’s why we created Diversity 360.

General Information:

As OSS Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions.

Your Responsibilities:

• Troubleshoot issues throughout the facility & with remote users along with:
• Printers – manage supplies, provide troubleshooting, & coordinate with technicians.
• Phones – assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.
• Accounts – manage use & upkeep of shared user accounts.
• Factory PCs – manage deployment of hardware and setup of various types of software.
• Network – assist with adding or modifying network connections & cabling.
• Hardware – assist & manage various cabling and peripherals for user workstations.
• Work with multiple teams on IS & IT needs for integration of new devices & machines.
• Provide documentation of issues, solutions, and potential problems.
• Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
• Take care of physical stock management of devices and accessories including CMDB updates.
• Manage logistics by using local logistic providers to ship and move devices across locations.
• Identify and report risks that might downgrade OSS service quality.
• Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk-side support.
• Host and support third-party technicians.
• Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality.
• Follow given OSS governance (participate in meetings, follow escalation path, etc.).
• Follow OSS procedures defined in Runbook, SOPs, knowledge articles.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• Have completed a formal qualification or completed an apprenticeship in the field of information technology.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Have two years of professional experience in IT support.
• Be fluent in local and English language.
• Have a proactive and solution-oriented mindset and have the ability to work independently and self-driven.