Junior Quote to Cash Specialist

Qlik; Região Geográfica Intermediária de Guanambi; Presencial; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Quote to Cash & Renewals Specialist to join their dynamic team in São Paulo, Brazil. This role involves reviewing and processing orders, supporting Sales and Partner Organizations, and managing customer requests for enterprise clients across North and South America. You'll be integral in ensuring timely invoicing and contract compliance while fostering strong relationships with clients. If you're passionate about customer service and thrive in a collaborative environment, this opportunity offers a pathway to genuine career progression and the chance to make a significant impact in a culture of innovation and openness.

Serviços

Career progression pathways

Mentoring programs

Flexible work environment

Diverse and international workplace

Corporate Responsibility Employee Programs

Qualificações

• Proficiency in Microsoft Office and Salesforce is essential.
• Customer service and time management skills are crucial for this role.

Responsabilidades

• Review and process orders, assisting Sales and Partner Organizations.
• Maintain accurate master data and document customer records.

Conhecimentos

Customer service skills

Time management

Fluency in English

Fluency in Spanish

Fluency in Portuguese

Formação académica

BS/BA in Finance/Accounting

Ferramentas

Salesforce

NetSuite

Microsoft Office

Descrição da oferta de emprego

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Quote to Cash & Renewals Specialist Role

Qlik is looking for a Quote to Cash & Renewals Specialist to join their Quote to Cash Team in São Paulo, Brazil. The Specialist will be responsible for reviewing and processing orders, assisting the Sales and Partner Organizations, and assisting customer requests for a selected number of enterprise customers in North and South America.

Here’s how you’ll be making an impact:

Order Processing

• Responsible for reviewing contracts and processing new and add-on software purchases in Salesforce.
• Ensure that Software Agreements and Orders meet Revenue Recognition requirements.
• Analyze customer contracts in light of policies to validate that the structure of pricing and licensing are consistent with price lists and company policies.
• Invoice and proper delivery of documents to Clients to ensure timely payment.

Sales and Partner Organizations

• Working with the Sales and Partner Teams on Quoting and Order Form creation based on Product Offering and Customer Needs.
• Providing timely and efficient support to the Sales and Partner Teams about pricing, deal terms, processes, and acquiring the necessary approvals.
• Invoice and proper delivery of documents to Qlik’s Partners to ensure timely payment.

Account Management

• Serve as a business partner for the account and work with field sales representatives, sales management, and the support organization to build relationships and expedite the resolution of customer inquiries.
• Responsible for addressing license management requests i.e. conversions and upgrades to SaaS.
• Maintain accurate master data and document customer records in the ERP database.
• Setting up payment hubs, completing vendor forms and collaborating with customers to accommodate their payment requirements.

Reporting

• Ensure proper discount allocation and revenue recognition.
• Reporting any accounts at risk to senior management and working with our internal customers to resolve the matter.
• Reviewing Local Invoice Registration and Delivery in Brazil and Mexico.

We’re looking for a teammate with:

• BS/BA Finance/Accounting preferred.
• Must be proficient in Microsoft Office (Word, Outlook, Excel).
• SalesForce and NetSuite experience is a plus.
• Customer service skills and time management for urgent requests over the phone and by email.
• Fluency writing, speaking and reading in English required.
• Fluency writing, speaking and reading in Spanish required.
• Fluency writing, speaking and reading in Portuguese required.

The location for this role is:

• São Paulo, Brazil.

If you are interested in the role, we look forward to receiving your application and resume in English.

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs.
• Culture of innovation, technology, collaboration, and openness.
• Flexible, diverse, and international work environment.

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.

If you need assistance applying for a role due to a disability, please submit your request via email to [e-mail]. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.