Professional Services Consultant

Professional Services Architect

As customers' security infrastructure becomes more complex, Fortinet Professional Services experts are positioned to help them every step of the way. We’ve accumulated many years of experience to assist our customers with their security design, deployment, operation, and optimization needs. The Professional Services Architect is a key member of the LATAM Professional Services organization, serving as a customer-facing technical point of contact, guiding and overseeing technical aspects during solution, transition, and delivery phases. This role involves providing services delivery expertise to ensure a correct solution leading to a smooth transition of systems and processes, aligning with architecture principles. The successful candidate will primarily work from home but must be available to go on-site with clients when needed. Working hours are flexible Monday – Friday, with occasional after-hours to accompany customers' maintenance windows and go-lives.

Skills & Qualifications

• Solid technical expertise in system architecture and design.
• Ability to study and solve complex technical challenges.
• Familiarity with cybersecurity hardware, systems, and infrastructure.
• Detail-oriented with a structured approach to problem solving.
• Experience in developing SOWs, LLDs, and HLDs.
• Scripting is a plus.
• Bachelor's / University degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Professional Services Architect, Consultant, or Pre-Sales Engineer.
• In-depth knowledge of enterprise architecture principles and transitional methodologies.
• Relevant industry experience in NGFW and at least 4 of the following technologies: Email Security, Advanced Threat Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, Software Defined Networks (SDN), and/or other cloud-based technologies.
• Proficiency in verbal and written communication in Portuguese, English, and Spanish.

Job Duties and Responsibilities

• Collaborate with internal and external stakeholders to understand business requirements and technical constraints during solution, transitional, and delivery phases.
• Provide remote and onsite technical consulting expertise in the development of the solution, transition, and delivery strategies, ensuring alignment with enterprise architecture principles.
• Test existing systems and processes, identifying technical requirements and potential challenges during both transition and delivery.
• Support the design and architect solutions, considering scalability, security, and efficiency.
• Work closely with project teams to ensure the implementation of the solutions aligns with the overall strategy.
• Conduct reviews and assessments to ensure compliance with architecture principles and best practices.
• Provide guidance and support to development teams during the implementation of solutions.
• Stay abreast of industry trends and emerging technologies.