GFOCC Tech, DCC Communities

Amazon; Barueri; Teletrabalho; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

Join a dynamic team as a Technical Support Specialist, where you will provide remote support for Data Center operations. This role requires advanced technical skills and a proactive approach to problem-solving. You will work collaboratively across teams to ensure operational excellence, troubleshooting complex issues in a fast-paced environment. The company values diversity and offers opportunities for mentorship and career development, fostering an inclusive culture that encourages innovation. If you are detail-oriented and thrive in a collaborative setting, this is the perfect opportunity for you.

Serviços

Flexible Work Hours

Mentorship Opportunities

Career Development Programs

Qualificações

• Over 1 year of hardware troubleshooting and repair experience.
• Knowledge of network operating systems and industry certifications.

Responsabilidades

• Remote troubleshooting of network and compute infrastructure.
• Monitoring and servicing non-core Data Center infrastructure.

Conhecimentos

Hardware Troubleshooting

Networking

Problem-Solving

Technical Communication

Relationship Building

Formação académica

High School Diploma or Equivalent

Ferramentas

Cisco IOS

NX-OS

Junos

Descrição da oferta de emprego

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support data centers, servers, storage, networking, power, and cooling equipment to ensure continuous access to AWS services. Our team works on complex problems involving supply chain variables, and we seek talented individuals to join us.

You will be part of a diverse team including software, hardware, network engineers, supply chain specialists, security experts, and operations managers. Your role involves collaborating across AWS to uphold safety, security, and cost-efficiency, fostering an inclusive culture that encourages innovation and ownership.

A100 Row Serviços de Dados BRA is seeking a Technical Support Specialist

We are looking for a highly motivated individual to provide remote support for our non-core Data Center operations (Edge, Outpost, Local Zones). This role demands advanced technical skills, problem-solving ability, and efficiency in operations.

About You:

• You are autonomous, detail-oriented, with excellent communication skills, capable of articulating technical concepts clearly.
• You proactively address challenges and navigate complex technical environments effectively.
• You have experience supervising colocation operators for infrastructure maintenance.
• You are skilled in first-level troubleshooting of facility and rack-level events.
• You excel at building relationships with internal and external stakeholders.
• You have hands-on technical experience and can efficiently diagnose and resolve issues.
• You are comfortable working with teams across regions, understanding cultural differences.
• You are familiar with support concepts such as ticketing systems, root cause analysis, and task prioritization.

Key Responsibilities:

As a GFOCC Tech, your role involves monitoring and servicing non-core Data Center infrastructure remotely, ensuring operational excellence and communication across teams. You will implement improvements and resolve issues to maintain infrastructure performance.

A Day in the Life:

• Remote troubleshooting of network and compute infrastructure.
• Triaging and repairing server and network hardware with remote support.
• 24x7 on-call and first responder for critical issues.
• Coordinating with remote hands & eyes for infrastructure issues.
• Participating in small improvement projects.
• Building relationships with remote facilities for swift response.
• Assisting in site quality checks and network scaling projects.
• Guiding vendors on AWS standards and policies.

About the Team:

We value diverse experiences and encourage candidates from all backgrounds to apply, even if you do not meet every qualification.

Why AWS?

AWS is the leading cloud platform, trusted worldwide for innovation and reliability.

Inclusive Culture & Benefits:

• We foster a culture of inclusion, learning, and growth.
• Opportunities for mentorship and career development.
• Flexible work hours to support work/life balance.

Minimum Requirements:

• Over 1 year of hardware troubleshooting and repair experience.
• Over 1 year of networking experience.
• High school diploma or equivalent.
• Knowledge of network operating systems (Cisco IOS, NX-OS, Junos).
• Industry certifications (CompTIA, CCNA).
• Experience working under pressure with stakeholders.

For accommodations during the application process, visit this link.