Hotel Front Desk Agent/Part Time

Historic Hotel Bethlehem; Belém; Presencial; BRL 15.000 - 25.000; Tempo parcial

Resumo da oferta

Ein etabliertes Hotel sucht motivierte Teilzeitmitarbeiter, die das Gästeerlebnis verbessern. In dieser Rolle sind Sie der erste Ansprechpartner für Gäste und tragen zur positiven Atmosphäre des Hotels bei. Sie werden Teil eines engagierten Teams, das stolz darauf ist, erstklassige Dienstleistungen zu bieten. Flexible Arbeitszeiten und Möglichkeiten zur beruflichen Weiterentwicklung sind Teil des Angebots. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Serviços

Flexible Arbeitszeiten

Teamorientierte Arbeitsumgebung

Wachstumsmöglichkeiten

Hotelrabatte

Qualificações

• Muss 18 Jahre oder älter sein und über ein Abitur verfügen.
• Ausgezeichnete Fähigkeiten im Gastgewerbe und Selbstmotivation.

Responsabilidades

• Verantwortlich für die Bereitstellung eines erstklassigen Gästeerlebnisses.
• Kommunikation mit der Verkaufsabteilung und Verwaltung von Reservierungen.

Conhecimentos

Kundenservice-Orientierung

Geduld und Zuhören

Professionelles Auftreten

Ausgezeichnete Telefonfähigkeiten

Erfahrung mit Hotelsoftware

Formação académica

High School Diplom oder gleichwertig

Descrição da oferta de emprego

Award Winning Hotel

• #1 Best Historic Hotel in America-USA Today 2021 & 2022
• #1 Best Historic Hotel-Historic Hotels of America
• Voted best hotel in the Lehigh Valley-Trip Advisor
• Awarded as Top Workplace-Morning Call
  
  

Why Work for Us

Historic hotel Bethlehem offers their employees the opportunity to work alongside a team of dedicated individuals who are devoted to embracing the hotel’s culture and legacy. We strive to develop a team with pride and passion in each and every role to take care of guests and each other.

PART TIME POSITIONS

• Flexible Hours
• Team Working Environment
• Growth Opportunities
• Hotel discounts through Historic Hotels of America
  
  

Position Summary

Part Time positions available.

Acts as the ambassador of Historic Hotel Bethlehem. Takes ownership of the guest experience by maintaining a positive and proactive rapport. Manages the arrival, departure and overall experience for hotel guests.

Skills Required To Perform Essential Duties

• Strong customer service orientation
• Strong listening skills and patience
• Ability to deal well with people in a professional and courteous manner
• Excellent phone skills
• Experience with hotel software preferred
  
  

Requirements

• Provide a first-rate guest experience
• Provide information to guests about hotel policies, services and amenities
• Respond to requests from guests for assistance and information about the local area
• Selling and up-selling rooms to “walk-in” customers
• Communicate with the sales department to ensure knowledge of key accounts and groups
• Entering/changing reservation information on the computer system
• Posting charges to guest accounts
• Processing payments from guests
• Closing, balancing and making necessary corrections to guest accounts
• Counting and balancing cash, credit cards and direct bill accounts
• Listening for or anticipating and responding to guest complaints
• Operating hotel switchboard or PBX. Use established greeting when answering the phone or meeting guests in person. Speak with attitude of warmth and friendliness. Find a way to say “yes” to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.
• Maintaining daily logs
• You are part of the property’s security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.
• Ability to work weekends and holidays
  
  

Qualifications

Must be 18 years of age or older. Must have a high school diploma or equivalent. Must be able to communicate effectively and verbally in English. Excellent hospitality skills. Self-motivated with excellent organizational skills and attention to detail. Ability to work a flexible schedule including extended hours, weekends and holidays.

Physical Requirements

Also, applicants must have the ability to use abdominal and back muscles and be able to stand for the duration of the shift. Must also have the ability to make fast, simple, repeated movements of the fingers, hands, and wrists, and to reach and stretch, bend, kneel and squat.