Operational Assistant, Global Servicing (English Speaking)

The Leading Hotels of the World, Ltd; São Paulo; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

An established industry player is seeking an Operational Assistant to provide essential administrative support within a dynamic global servicing team. This role is perfect for someone with a passion for customer service and a knack for organization. You will be responsible for adjusting guest reservation records and ensuring accuracy across various systems while embodying the company's core values. This exciting opportunity offers a hybrid work arrangement, allowing you to balance your professional and personal life. If you thrive in a collaborative environment and are eager to learn, this position could be your next big step in the hospitality industry.

Qualificações

• 1-2 years of experience in a similar role.
• Strong computer skills, particularly in MS Office.

Responsabilidades

• Adjust guest reservation records for accuracy across systems.
• Respond to correspondence and meet operational deadlines.

Conhecimentos

Customer Service

Multi-tasking

Teamwork

Luxury Service Standards

Ferramentas

MS Office

Salesforce Service Cloud

Microsoft Teams

Descrição da oferta de emprego

Operational Assistant, Global Servicing (English Speaking)

Job Category: Global Servicing

Requisition Number: OPERA001288

Posted: February 11, 2025

Employment Type: Full-Time

Work Arrangement: Hybrid

Locations

Showing 1 location

Description

Provide administrative and operational support by completing tasks related to customer servicing, such as:

• Researching reservation adjustments and loyalty program points remediation, as needed.

Responsibilities:

• Manually adjusts guest reservation or identification information records for accuracy across systems.
• Receives and responds to correspondence.
• Meets operational deadlines.
• Implements Global Servicing team SOPs as required.
• Incorporates LHW’s core values and objectives into routine and behavior.
• Compiles reports on an as-needed basis.

Requirements:

• 1-2 years’ experience.
• Understanding of or interest in learning about luxury service standards.
• Strong computer skills (MS Office): Outlook, Excel, Word, SharePoint, Online Meeting tools (such as Microsoft Teams).
• Willing to learn new tools and systems as needed.
• Salesforce Service Cloud experience is an advantage but not required.
• Ability to multi-task and work on multiple requests effectively.
• Team player with mindset to support colleagues.