District Service Manager

AB Sciex; São Paulo; Teletrabalho; BRL 80.000 - 150.000; Tempo integral

Resumo da oferta

An established industry player is seeking a District Service Manager to lead a remote team in Brazil. This role involves overseeing daily operations, ensuring efficient technical support, and meeting business objectives in the life sciences sector. With a focus on innovation and customer satisfaction, you'll play a pivotal role in driving impactful solutions while enjoying the flexibility of remote work. Join a dynamic team committed to making a difference in life sciences and diagnostics, where your leadership and expertise will help shape the future of analytical challenges. Embrace the opportunity to accelerate your career in a supportive and collaborative environment.

Serviços

Health care program

Meal allowance

Paid time off

Flexible working arrangements

Bonus/incentive pay

Qualificações

• 3 years of leadership experience managing projects and teams.
• Advanced English proficiency required for effective communication.

Responsabilidades

• Manage daily activities of support teams and set priorities.
• Resolve technical and operational problems for clients.

Conhecimentos

Leadership

Customer support

Relationship management

Problem-solving

Technical troubleshooting

Communication

Formação académica

Bachelor's degree in Life Sciences

Bachelor's degree in Chemistry

Bachelor's degree in Engineering

Ferramentas

Mass spectrometry instruments

Oracle

Salesforce (SFDC)

Descrição da oferta de emprego

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.
Learn about the Danaher Business System which makes everything possible.

The District Service Manager is responsible for managing the daily activities of business, technical and operations’ support teams, setting priorities for the team to ensure task completion and making decisions that are guided by policies.

This position reports to the Regional Service Manager as part of the Services team located in Brazil, and will be fully remote with occasional traveling to visit clients.

In this role, you will have the opportunity to:

1. Have formal supervisory responsibilities to coordinate resources and set daily priorities to meet operational objectives
2. Use judgment to help the team in identifying, troubleshooting and resolving day-to-day technical and operational problems from our clients
3. Guided by policies and procedures, impact the quality, efficiency and effectiveness of own team and its contribution to the department
4. Responsible for meeting/exceeding business objectives (Revenue/Orders/Margin/OP) for the assigned territory

The essential requirements of the job include:

1. Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or related areas
2. 3 years of leadership experience managing projects, groups and/or teams
3. Customer support and relationship management skills
4. A track record working with field service or customer support in companies in life sciences markets (medical devices, lab equipment etc.)
5. Advanced/fluent English level

Travel, Motor Vehicle Record & Physical/Environment Requirements:

1. Able to travel approximately 5-10 days of the month within Brazil
2. Driver's license is needed (a vehicle will be provided by the company)

It would be a plus if you also possess previous experience in:

1. Prior experience using and/or servicing mass spectrometry or related scientific instruments, Oracle and SFDC

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
Whether it’s a health care program, meal allowance or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. This job is also eligible for bonus/incentive pay.

At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.