Digital Workspace Lead

Patria Investments; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in Brazil seeks a Digital Workplace Head to oversee technology strategy and enhance employee digital experiences. This role involves managing IT services, budgeting, and ensuring compliance while fostering a culture of digital transformation. The ideal candidate has extensive experience in IT management and vendor governance, with a strong focus on improving digital dexterity across the organization.

Qualificações

• 5+ years managing IT systems and vendors.
• 5+ years leading digital workplace teams.

Responsabilidades

• Manage digital workplace operations and service requests.
• Lead budget management for digital workplace technologies.
• Ensure compliance with SOX and ITGC controls.

Conhecimentos

English

Financial Management

Vendor Governance

Digital Experience Measurement

Descrição da oferta de emprego

Our Essence:

Patria is, essentially, a long-lasting and resilient entrepreneurial Partnership, that continually assesses the environment and identifies trends. We quickly adapt our investments and product offering to capture investment opportunities derived from such analysis, delivering consistent results to our clients and creating long-lasting impact for all our stakeholders. We are home to professionals who carry this entrepreneurial spirit as a live and dynamic Partnership, where new members are welcome, and we evolve with their expertise and cultural characteristics. We know how to transform ideas into real business opportunities and are engaged in the development and perpetuation of the Partnership.

About Patria:

Patria is made of high performers like you. Behind every result we achieve as a team, there are talented people with unique set of skills: From an entrepreneurial spirit to high a performance mindset. From high-level expertise to a hands-on approach.

It is through these qualities that we have fostered trusting relationships with each of our clients. We proudly highlight our high returns to our investors coupled with our unwavering commitment to ethical values.

That’s why we have been known as the regional and sector specialist in alternative asset management with on-the-ground expertise everywhere we operate. Patria anticipates trends to create long-lasting impact for all our stakeholders for over 35 years. We envision to keep delivering consistent results to better serve our clients.

This position will be based in our Office in Brazil in a full in person work model.

Position Summary:

The digital workplace head is responsible for the strategy and management of digital workplace technologies and services, ensuring a seamless digital employee experience (DEX). This role covers all functions of the digital workplace, including the service desk management, budgeting, and IT asset management (hardware and software), enhancing digital dexterity, and driving positive business outcomes, while maintaining compliance with SOX and ITGC controls.

Main responsibilities:

• Reporting to Infrastructure Head and partner with the CIO/CTO, human resources, facilities and other IT and business leaders to set the strategic direction of the digital workplace and DEX improvements.
• Lead the digital workplace operations team focused on fulfilling (telephony included) end-user support and service requests, including the IT service desk, the VIP and desktop support, A/V support, Active Directory, IT services catalogue and IT asset management (hardware & software) inventory.
• Manage the annual budget for operating and capital expenditures and govern digital workplace technology usage, standards, and licensing to align with IT and company objectives while optimizing costs and enforcing data policies.
• Contract administration including management of service level for services in the scope including licensing expiration, renewal with different services providers and procurement team.
• Lead the development, publication and maintenance of the corporate IT catalogue of product and services and its roadmap aligned with business requirements and IT leaders.
• Provide IT leaders and business with a consolidated overview of IT Service Support KPIs (support tickets and service requests) submitted by the business area, ensuring adherence to SLAs (Service Level Agreements).
• Champion the modernization of workforce technology and services to enable new ways of working and digital transformation, while demonstrating digital dexterity and fostering a culture of workforce digital dexterity by leading adoption, enablement, and influence to achieve digital business goals.
• Partner with HR to understand employees’ current challenges, new roles, demographic changes, mobility, hybrid work and more, incorporating this knowledge into digital workplace planning, while utilizing organizational change management best practices to drive technology adoption.
• Partner with corporate real estate/facilities to create a smart workplace that supports hybrid and remote workers as much as onsite workers.
• Collaborate with colleagues in internal communications to communicate how digital workplace applications benefit employees through enablement campaigns and measurement of customer satisfaction and eNPS.
• Work with IT security and risk management to ensure that digital workplace technologies comply with corporate policies and industry standards.
• Responsible for SOX and ITGC controls within the digital workplace, including the polices creation or update ensuring flawless execution and developing action plans for improvements when necessary.

Main requirements:

• [5+] years managing IT systems, processes and vendors.
• [5+] years of leading digital workplace team and processes including external service desk services

• English mandatory

• Experience with vendor governance, KPI Management, including demonstrated success in conducting RFPs and vendor service transitions.
• Proven financial management skills with operational budget tasks.
• Awareness of ways to measure Digital Experience and satisfaction.
• Working knowledge of IT frameworks such as ITIL, including key processes – knowledge, incident, change, service request and major-incident management.
• Proven ability to manage rapidly changing business priorities, processes and technologies.
• Experience managing a portfolio of digital workplace applications.

Work Environment:

It isn’t just the performance that matters. We also care about the way we achieve our targets. We see our way of working as a differentiator, which contributes to retain the best team, to establish long-term relationships with clients, to expand to other countries, and to attract investors and partners who allow us to generate superior returns:

1. Ethical

2. Aligned to Our Clients' Objectives

3. Associative and Complementary

4. United by a Purpose

5. Disciplined, Criteria-driven and Hands-on

6. Environment that Fosters High-Performance

Diversity:

At Patria we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All our employment practices are solely based on individual merit and our organization's needs at the time.