digital Customer Engagement Manager (dCEM

MAK Technologies LLC; Teletrabalho; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A leading tech company is seeking a digital Customer Engagement Manager (dCEM) to manage remote projects focusing on IT Service Management and SAP solutions. This role requires strong technical skills in SAP and troubleshooting, along with proficiency in English and possibly other languages. The position lasts 4 to 6 months, and candidates should have a background in managing customer engagements. This is a remote position with a distribution effort of 5 days a week.

Qualificações

• Strong knowledge of IT Service Management, SAP Basis, and SAP Applications.
• Hands-on experience with SAP Basis activities and infrastructure operations.
• Proficiency in English, additional languages are a plus.

Responsabilidades

• Manage digital customer engagement projects remotely.
• Coordinate team efforts and ensure quality project delivery.

Conhecimentos

IT Service Management

SAP Basis

SAP Applications

Troubleshooting

English proficiency

Descrição da oferta de emprego

Position: digital Customer Engagement Manager (dCEM) Remote: Yes

Duration: 4 to 6 months plus

Distribution Effort: 5 / Days per week (remote)

Project Role: Project Manager

No of Positions: 4 position

Short description: dCEM

MUST HAVE skills

Technical Skills

• Strong knowledge of IT Service Management, SAP Basis and SAP Applications
• Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers
• Working experience with SAP HEC, SAP S / 4HANA or any other cloud solution.
• Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics
• Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution

Soft Skills

Proficiency in English (Written and verbal), additional (local) languages are a plus / on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.