Professional with more than 3 years of experience;
Focus on ITOM module solutions, implementing tool functionalities to support customer processes;
Define and implement external system integrations with the ServiceNow platform;
Experience in developing pattern extensions for Discovery and Service Mapping for infrastructure and network elements;
Experience in error analysis and reviewing Discovery and Service Mapping logs;
Experience in setting CMDB and Data Manager health indicators;
Experience in implementing network device discovery;
Knowledge of solution and middleware architecture, such as WebLogic, Tomcat, Apache, WebSphere, JBoss, and other technologies;
Experience in configuring MID Servers for Discovery and Service Mapping.
Desirable knowledge in configuring connectors and rules for Event Management;
Experience in error analysis within event management;
Desirable knowledge in asset lifecycle solutions and management;
Ability to interact with platform experts and process managers to define best practices for using ServiceNow platform functionalities;
Desirable ServiceNow CIS Certification in Discovery, Service Mapping, and/or Event Management;
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