Developer Experience Engineer

Toradex; Campinas; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A global leader in embedded computing in Campinas is seeking a Developer Experience Engineer to enhance customer support. This role involves creating technical resources and improving the user experience for Toradex solutions. Ideal candidates will possess strong communication skills and a degree in engineering. The position offers a dynamic work environment with opportunities for personal development and various benefits.

Serviços

Meal allowance

Health and dental care

Flexible working environment

Anniversary day off

Qualificações

• Availability to work from the Toradex Office in Campinas/ SP at least 4 days a week.
• Comfortable with shell scripting (Bash).
• Able to read and comprehend hardware schematics.

Responsabilidades

• Contribute to self-service support through documentation and community forum.
• Make complex technical concepts easy to understand for customers.
• Interact with customers using support channels.

Conhecimentos

Communication of products and technical concepts

Proficiency in C/C++

Proficiency in Python

Familiarity with Git

Experience with CI/CD

Strong English proficiency

Formação académica

Bachelor's or Master's degree in Computer Engineering, Computer Science, Electrical Engineering, or Mechatronics Engineering

Ferramentas

Docker

Yocto

Descrição da oferta de emprego

Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.

We serve innovative products to industrial, medical, automotive and IoT companies creating feature-rich & intelligent systems for demanding applications, e.g. supercars, self-driving tractors, anomaly detection using artificial intelligence at the edge, and patient monitoring systems – to name a few. Our products are directly sold to more than 3,000 industrial customers in over 70 different countries worldwide.

Toradex’s Brazil office hosts parts of the Global Sales, Marketing, and R&D teams, composed of several engineers working on diverse tasks with global reach. Toradex teams are mission-oriented, high-performing collaborative, and empowered to innovate & improve products & services (including open-source projects) for the benefit of our customers and the industry.

As an Developer Experience Engineer

Your mission is to remove friction for engineers using Toradex solutions. You’ll create technical documentation, demos, reproducible references, and automation that let customers go from prototype to production faster. You will drive our efforts to have the best technical support experience in the industry, including assisting customers through our AI-powered developer community. You’ll work closely with R&D, Product and Marketing and be the voice of developers inside Toradex.

Your responsibilities will include:

• Contribute to our self-service support through one-to-many support resources (documentation, community forum), artificial intelligence and support automation
• Be a key stakeholder in the overall user experience of Toradex products, with a focus on software
• Make complex technical concepts easy to understand for Toradex target customers, with a focus on our software, cloud and security solutions, like Torizon
• Interact with customers using our support channels (email, community, documentation)
• Help scale our support by updating documentation based on direct interactions with customers

Requirements

• Hold a Bachelor's or Master's degree Computer Engineering, Computer Science, Electrical Engineering or Mechatronics Engineering.
• Availability to work from the Toradex Office in Campinas/ SP at least 4 days a week
• Experience communicating about products and technical concepts in developer forums, webinars, blogs, or talks
• Previous experience contributing to software releases or feature launches and preparing clear developer communications
• Familiarity with Git: Managed (possibly jointly) a Git Repository with multiple contributors
• Knowledge of programming patterns and anti-patterns
• Experience with CI/CD
• Comfortable with C/C++ and Python; shell scripting (Bash)
• Strong proficiency in English, with excellent written and verbal communication skills

Preferred

• Experience providing technical support to customers
• Previous exposure to the developer community
• Experience working on Software as a Service (SaaS), cloud computing or cybersecurity solutions
• Knowledge or experience of Embedded Linux as a user or system administrator
• Previous experience working with Yocto
• Familiarity with Docker containers
• Able to read and comprehend hardware schematics
• Able to work with I/O interfaces ( GPIO , I2C , SPI , UART , MIPI )
• Knowledge of Agile development concepts
• Knowledge of AI/ML, preferably on embedded devices

What we Offer

• An agile and inter-cultural work environment
• Working with latest IoT computer technology in an international environment
• Participation in defining processes and your working environment
• Contemporary employment conditions, modern office space and a flexible working environment
• Opportunities for your personal development
• Meal allowance (flash card)
• Health and dental care
• Parking space
• Anniversary day off

Desired Candidate Profile

Toradex is providing and dynamic, fun and exciting work environment. We are looking for somebody who has similar values, is passionate about his work, and is motivated to learn new things. We try to constantly improve and expect the same from you.

Toradex is a leader in embedded computing, serving innovative products to industrial, medical, automotive & IoT companies creating feature-rich & intelligent systems for demanding applications, e.g. supercars, self-driving tractors, patient monitoring systems – to name a few.

We provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions & free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. Our products are directly sold to more than 3,000 industrial customers in over 70 different countries worldwide.