Desktop Services Technician, Field Service - Socorro/Belen/Los Lunas Area

UnityBPO, Inc.; Socorro; Presencial; BRL 30.000 - 50.000; Tempo integral

Resumo da oferta

An established industry player in Healthcare IT is seeking a dedicated IT Support Specialist to enhance patient care through technology. In this role, you will provide exceptional customer service, troubleshoot PC issues, and support healthcare professionals by ensuring their IT needs are met efficiently. This position thrives on collaboration and proactive problem-solving, making a real impact in high-stakes environments. If you are passionate about technology and making a difference in patient care, this opportunity is perfect for you.

Qualificações

• 1+ year experience supporting and troubleshooting PCs.
• Excellent verbal and written communication skills required.

Responsabilidades

• Deliver outstanding customer service and resolve technical issues.
• Support clinicians and healthcare staff with IT needs.

Conhecimentos

PC Troubleshooting

Customer Service

Communication Skills

Problem-Solving

Analytical Skills

Formação académica

High School Diploma or G.E.D

Ferramentas

Microsoft Office

Active Directory

VPN

VOIP Telephony

Descrição da oferta de emprego

Description

WHO WE ARE

UnityBPO is a leading Healthcare IT partner supporting frontline clinicians and patients across the country. We solve critical technology challenges with speed, empathy, and precision—helping healthcare professionals stay focused on what matters most: patient care.

Driven by purpose and powered by diverse talent, we thrive in high-stakes environments where technology makes a real difference. If you’re passionate about making an impact and growing in a people-first, mission-driven culture—you’ll find your place at UnityBPO.

KEY RESPONSIBILITIES AND DUTIES

• Deliver outstanding customer service with clear communication, patience, and empathy.
• Resolve in-depth technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win10 VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
• Support clinicians and healthcare staff, ensuring their IT needs are met quickly and effectively.
• Use remote tools and internal resources to diagnose and resolve issues within set timeframes.
• Take pride and responsibility to meet or exceed targeted performance metrics and objectives.
• Meet performance goals while adapting to ongoing changes in tools and processes.
• Learn through various training methods and apply knowledge to real-time support scenarios.
• Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.
• Document all interactions accurately and escalate unresolved issues when necessary.
• Foster a positive work environment through proactive communication and collaboration.
• Proactively identify opportunities to improve the environment and culture.

Requirements

MINIMUM REQUIREMENTS

• High School diploma or G.E.D equivalent/and at least one-year experience supporting, troubleshooting and repairing PCs.
• Working knowledge of PC operations which includes hardware, software, network settings, operating systems and MS Office applications is required
• Excellent verbal and written communication skills.
• Must be able to lift/transport moderately heavy objects, such as computers, and peripherals up to 50 lbs.
• Flexibility to work off schedule when needed.
• Must keep UnityBPO, patient, and client information confidential.

PREFERRED REQUIREMENTS

• CompTIA A+ certification preferred
• Healthcare environment experience preferred
• Knowledge of medical-based terms and phrases are a definite advantage.

PERSONAL ATTRIBUTES:

• Integrity, honesty and personal responsibility
• Values employees and can genuinely articulate their positive contributions
• Values teamwork and understands the importance of collaboration
• Strong listening and comprehension skills
• Ability to work independently, proactively and creatively while exercising sound judgment in a fast-paced and results driven environment
• Strong written and verbal communication skills
• Analytical skills with high degree of accuracy
• Ability to adhere to strict federal and business compliance and confidentiality rules

Disclaimer

• The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
• It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
• The preceding job description does not alter the “at will” status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.