Desktop Engineering Specialist

Job Responsibilities:

• Software Packaging & rollout, with required Support documentation & knowledge transfer
• Development, configuration & support of On-premise and Cloud based End User Services (e.g., Microsoft 365)
• Including application, endpoint and mobile device management
• Provide escalated support & troubleshooting of VMWare Horizon VDI environment
• Active Directory & Entra ID configuration, maintenance & administration
• Provide 3rd line support for the Desktop environment, applications, and hardware
• Vulnerability & Software update management for Microsoft & 3rd party applications, OS & hardware
• Manage, monitor & maintain file transfer services for internal & External clients
• Proactive performance & reliability analysis, leading to continuous improvement of the Desktop environment
• Collaborate with Internal & External Customers / Vendors to proactively obtain information regarding applications for packaging, problem solving, or escalation

Mandatory Skills:

• Packaging experience with MECM / Intune
• Experience and strong knowledge of Linux
• PowerShell scripting
• Advanced VDI Administration & Troubleshooting
• Advanced Active Directory administration including GPO, and Intune
• Good understanding of control principles - Release, Change Management, etc.
• Experience working with best practice methodologies such as ITIL
• Proficiency with Microsoft Office Suite 2016 / 365
• Excellent understanding of build and client distribution architectures (MECM)