Desktop Engineering Specialist

Job Responsibilities

1. Software Packaging & rollout, with required Support documentation & knowledge transfer.
2. Development, configuration & support of On-premise and Cloud based End User Services (e.g., Microsoft 365).
3. Including application, endpoint and mobile device management.
4. Provide escalated support & troubleshooting of VMWare Horizon VDI environment.
5. Active Directory & Entra ID configuration, maintenance & administration.
6. Provide 3rd line support for the Desktop environment, applications, and hardware.
7. Manage Vulnerability & Software update management for Microsoft & 3rd party applications, OS & hardware.
8. Manage, monitor & maintain file transfer services for internal & External clients.
9. Conduct proactive performance & reliability analysis to ensure continuous improvement of the Desktop environment.
10. Collaborate with Internal & External Customers / Vendors to obtain information regarding applications for packaging, problem solving, or escalation.

Mandatory Skills

• Experience with packaging using MECM / Intune.
• Strong knowledge of Linux.
• Proficiency in PowerShell scripting.
• Advanced VDI Administration & Troubleshooting skills.
• Advanced Active Directory administration, including GPO and Intune.
• Good understanding of control principles such as Release and Change Management.
• Experience working with best practice methodologies such as ITIL.
• Proficiency with Microsoft Office Suite 2016 / 365.
• Excellent understanding of build and client distribution architectures (MECM).