Dental Call Center Agent / Scheduler

ZIA; São Paulo; Teletrabalho; BRL 25.000 - 45.000; Tempo integral

Resumo da oferta

An established industry player is looking for a dedicated Dental Call Center Agent to join their remote team. This role emphasizes exceptional phone support, effective scheduling, and seamless communication with patients and internal teams. Ideal candidates are fluent in English, organized, and tech-savvy, with experience in customer service and proficiency in Dentrix. Join a supportive environment that values outstanding patient care and offers the flexibility to work from anywhere while making a meaningful impact in the healthcare sector.

Qualificações

• Fluent in English with excellent communication skills.
• Experienced in phone support and customer service.

Responsabilidades

• Manage incoming and outgoing calls with professionalism.
• Coordinate patient appointments and handle insurance verification.

Conhecimentos

Fluent in English

Customer service experience

Attention to detail

Problem-solving skills

Ferramentas

Dentrix

CRM tools

Descrição da oferta de emprego

About the job Dental Call Center Agent / Scheduler

Call Center Agent / Scheduler

Location: Remote (Available to work EST or MST hours)
Type: Full-time

We are seeking a highly proficient Call Center Agent with advanced English skills to join our team. This role focuses on delivering exceptional phone support, ensuring smooth scheduling, and effectively communicating with both patients and internal teams. If you're reliable, organized, and eager to contribute to a dynamic environment, we want to hear from you!

What Youll Do:

• Handle Patient Calls: Manage incoming and outgoing calls with professionalism and empathy.
• Appointment Scheduling: Fill schedule gaps and coordinate patient appointments efficiently.
• Insurance Verification: Ensure accurate and timely processing of insurance details.
• Process Payments: Handle post-payment tasks with precision.
• Data Management: Submit client information and maintain organized records in Dentrix and CRM systems.
• Collaborate with the Team: Communicate effectively with the office and internal team to maintain seamless operations.

Who You Are:

• Fluent in English, with excellent verbal and written communication skills.
• Experienced in phone support and customer service.
• Reliable and able to work standard office hours in EST or MST time zones.
• Organized with strong attention to detail.
• Proficient in Dentrix and familiar with CRM tools (preferred).
• Tech-savvy, with basic computer skills and a proactive approach to problem-solving.

Why Join Us?

Be part of a supportive and professional team dedicated to delivering outstanding patient care. This is a remote role, allowing you to work from anywhere in the world while contributing to a fast-paced, rewarding environment.