Delivery Director - Professional Services Brazil

Sovos; São Paulo; Teletrabalho; BRL 200.000 - 300.000; Tempo integral

Resumo da oferta

A global compliance solutions provider is seeking a Delivery Director for Professional Services in São Paulo. The role involves leading the implementation of solutions, managing client relationships, and guiding a dedicated team. Candidates should have a Bachelor's degree, over 10 years of relevant experience, and fluency in Portuguese and English. The position promotes a culture of collaboration and client satisfaction while offering flexible time-off and professional development opportunities.

Serviços

Flexible Time-Off

Bi-Weekly Meeting Free Days

Mentoring Programs

Tuition Reimbursement

Time off to Volunteer

Charitable Giving Match

Qualificações

• 10+ years of experience in Professional Services, including 5+ years in a leadership role.
• Experience with Software solution implementations and Regulatory Tax Compliance.
• Fluency in both Portuguese and English (written and spoken) required.

Responsabilidades

• Establish priorities for professional services team implementing projects in Brazil.
• Lead successful implementations of Sovos solutions as Executive Sponsor.
• Collaborate with global counterparts to improve service delivery.

Conhecimentos

Leadership

Customer satisfaction

Problem-solving

Collaboration

Financial acumen

Formação académica

Bachelor's degree in business, technology, or related field

Ferramentas

Sales Force

Cloud Coach

Descrição da oferta de emprego

Overview

Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Dont worry if you dont check all the boxes -- apply anyway! We're focused on hiring the right people, not just the right resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work Youll Do

Note: The original language uses heavy emphasis; this section retains the substantive content.

Delivery Director of Professional Services – Brazil: establish priorities for the professional services team implementing projects in Brazil, manage client escalations and expectations, and handle difficult situations with professionalism and empathy to maintain strong, trust-based client relationships. Youll work closely with Sales, Product, and regional and global leadership to guide post-sales implementations and engagements. The focus is on enabling rapid speed to execution by streamlining operational processes, leveraging automation, and fostering a culture of agility. This position requires a proactive approach to managing complex client situations, setting clear expectations, and navigating challenges effectively while driving revenue and profitability through optimized resource utilization and team development.

What you will do more specifically:

• Lead successful implementations of Sovos solutions and act as Executive Sponsor for Brazilian Implementations
• Act as a strategic advisor for Professional Services Leadership team, providing guidance on challenges unique to the Brazilian market
• Partner with regional and global Professional Services Leaders to implement and adapt global service delivery methodologies while maintaining consistency with Sovos global standards
• Monitor team and project performance and establish metrics to assess customer satisfaction, project health, and regional team efficiency
• Collaborate with global counterparts to share best practices, improve cross-regional alignment, and foster innovation in service delivery
• Cultivate a strong team culture by coaching, mentoring, and supporting the professional growth of Brazilian team members

What We Need From You

• Bachelor's degree in business, technology, or a related field (or equivalent experience preferred)
• 10+ years of experience in Professional Services, including 5+ years in a leadership role, preferably in the Brazilian market
• Experience with Software solution implementations; Regulatory Tax Compliance / eInvoicing experience preferred
• Proficiency with Sales Force and Cloud Coach
• Fluency in both Portuguese and English (written and spoken) is required; Spanish proficiency is a plus
• Proven experience managing technical and solutions consulting teams with a focus on customer satisfaction and operational excellence
• Ability to streamline repeatable processes and accelerate delivery of purchased solutions
• Strong financial acumen, with a proven ability to drive revenue and margin delivery, optimize resource utilization, and P&L Management
• Strong collaboration skills with the ability to work across functions and regions to deliver integrated client solutions
• Exceptional problem-solving skills with a focus on driving results and innovation
• Experience managing in a fast-paced, dynamic, and customer-focused environment
• Ability to travel as needed to support clients and teams
• While we are a remote organization and this person will work from their home office, we do ask that you are local to São Paulo city.

What Does Sovos Offer You

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Flexible Time-Off
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos\' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.

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