Data Ops Analyst

AB InBev Growth Group; São Paulo; Híbrido; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

An established industry player is seeking an Operations Specialist to lead a dynamic team in optimizing data product operations. This role combines technical support, team management, and process design to ensure operational excellence. You will manage a team of analysts, resolve technical issues, and collaborate closely with product management to enhance workflows. If you have a knack for problem-solving and a passion for data-driven operations, this is the perfect opportunity to make a significant impact in a fast-paced environment. Join a forward-thinking team dedicated to driving digital transformation and growth.

Serviços

Performance based bonus

Attendance Bonus

Casual office and dress code

Days off

Health, dental, and life insurance

Discounts on Ambev products

School materials assurance

Language and training platforms

Qualificações

• Proficiency in Python for scripting and automation.
• Experience with ticket management tools like JIRA and Zendesk.

Responsabilidades

• Lead and mentor a team of 5 operations analysts.
• Own and prioritize bug ticket resolution and client support.

Conhecimentos

Python

SQL

REST APIs

Problem-solving

Organizational skills

Leadership

Communication skills

Interpersonal skills

Client-facing experience

Ferramentas

JIRA

Zendesk

ServiceNow

Descrição da oferta de emprego

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About AB InBev Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well-known global beer brands like Corona, Budweiser, and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

About the Role
We are looking for an Operations Specialist to oversee the day-to-day execution of our data product operations. This role is a hybrid between technical support, team management, and process optimization. You will lead a team of 5 operations analysts, manage issue resolution for bug tickets, provide client-facing support, and collaborate with the Product Manager to build and refine workflows and dashboards for operational excellence.
This is a hands-on position that requires both technical proficiency and leadership skills. You will serve as the go-to person for operational escalations and act as a liaison between internal teams, ensuring seamless delivery and continuous improvement of our data products.

What you'll do:

• Team Management: Lead, mentor, and coordinate the daily tasks of 5 operations analysts, ensuring SLAs are met and performance is aligned with team goals.
• Issue Resolution: Own and prioritize bug ticket resolution, collaborating with engineering when necessary.
• Client Support: Serve as a secondary point of contact for clients requiring operational support, ensuring high-quality communication and resolution of requests.
• Process Design: Work closely with the Product Manager to define and implement workflows for operations, ensuring they are scalable and efficient.
• Documentation: Ensure procedures, known issues, and solutions are well documented for internal and external knowledge bases.

What you'll need:

• Technical Skills:
  • Proficiency in Python for scripting, automation, or analysis.
  • Basic SQL for querying data.
  • Familiarity with REST APIs (how to interact, test endpoints, basic troubleshooting).
• Operational Skills:
  • Strong problem-solving and organizational skills.
  • Experience with ticket management tools (e.g., JIRA, Zendesk, ServiceNow).
• Leadership Skills:
  • Demonstrated ability to manage small teams and deliver results under pressure.
  • Excellent communication and interpersonal skills.
  • Client-facing experience is a plus.
• Language Skills:
  • Spanish Advanced/Fluent
  • English Advanced

What We Offer:

• Performance based bonus*
• Attendance Bonus*
• Casual office and dress code
• Days off*
• Health, dental, and life insurance
• Discounts on Ambev products*
• School materials assurance
• Language and training platforms

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