Data Engineer

Job Responsibilities

• Adhere to quality standards, regulatory requirements, and company policies.
• Ensure a positive customer experience and high CSAT scores through First Call Resolution and minimizing rejected resolutions or reopened cases.
• Participate in or contribute to the creation of proposals to drive service improvement plans.
• Independently resolve tickets, ensuring that ticket volume and resolution time meet the agreed SLA for the team.
• Support on-call escalations, provide Level 3 support, and handle incident and problem management.
• Engage in value-adding activities such as updating and managing the knowledge base, training new hires, coaching analysts, and participating in interviews and hiring drives.

Required Skills

• Experience in building Data Lakes and Data Warehouses.
• Knowledge of Relational and Non-Relational Databases.
• Experience in building Streaming and Batch Pipelines.
• Experience with SQL Engines, cloud platforms, and customer-facing projects.
• Strong communication skills (verbal and written) to effectively interface with clients and manage expectations at both executive and technical levels.
• Proficiency in English and Portuguese.

Preferred Skills

• Proven experience working with Cloud Providers, preferably GCP.
• Experience with GCP Data Services such as BigQuery, Dataflow, Dataproc, Composer, Cloud SQL.
• Experience with NoSQL Engines.