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An established industry player is seeking a skilled Data Engineer to enhance data management and analytics capabilities. In this role, you will build and maintain Data Lakes and Warehouses, ensuring high-quality data processing through Streaming and Batch Pipelines. Your strong communication skills will enable you to effectively collaborate with clients and internal teams, driving service improvements and ensuring customer satisfaction. Join a dynamic team that values innovation and offers opportunities for professional growth in a collaborative environment.
To adhere to quality standards, regulatory requirements, and company policies.
To ensure a positive customer experience and CSAT through First Call Resolution and minimal rejected resolutions or reopened cases.
To participate or contribute to EN business in creating proposals to drive service improvement plans.
To independently resolve tickets and ensure that the agreed SLA for ticket volume and time are met for the team.
To provide support for on-call escalations, L3 level support, and handle incident and problem management.
Work on value-adding activities such as knowledge base updates, training freshers, coaching analysts, and participating in interviews or hiring drives.