Data Analyst (Conversational AI)

webAI; São Paulo; Presencial; USD 30.000 - 50.000; Tempo integral

Resumo da oferta

A leading AI-first fintech in Brazil is seeking a data-driven analyst to enhance customer experience through LLMs. The role involves analyzing complex datasets, providing insights, building dashboards, and communicating findings to stakeholders, all within a diverse team focused on innovation.

Qualificações

• Proficient in SQL and Python.
• Experience using LLMs for performance enhancement.
• Strong storytelling and data visualization skills.

Responsabilidades

• Analyze and extract insights from complex datasets.
• Build and maintain dashboards for monitoring key metrics.
• Communicate findings effectively through data storytelling.

Conhecimentos

SQL

Python

Data visualization

Statistical analysis

Communication

Unstructured data analysis

Ferramentas

BigQuery

ETL frameworks (Airflow)

Descrição da oferta de emprego

We’re looking for a data-driven explorer to turn messy, multi-modal signals into real customer value. You’ll analyze human-LLM interactions, uncover insights, and drive product evolution for our AI-powered support platform.

What you'll do:

• Analyze complex datasets to identify trends, patterns, and opportunities supporting data-driven decisions in a customer support application based on LLMs.
• Extract insights from structured and unstructured data.
• Build and maintain dashboards and reports to monitor key metrics, providing clear insights to stakeholders.
• Design and evaluate experiments (A/B tests), including statistical analysis and interpretation.
• Help define KPIs, metrics, and data taxonomies aligned with business goals.
• Communicate findings through data storytelling, visualizations, and presentations to diverse audiences.
• Identify opportunities to improve processes, discover new insights, and enhance efficiency through automation and scalable solutions.

The AI team:

• Our focus is on improving customer experience.
• We love data and technology.
• Exploration and curiosity come first—before exploitation.
• Our team comprises academics and industry professionals from varied backgrounds.
• We thrive in structured chaos and question every requirement.

Requirements:

• Proficiency in SQL.
• Fluency in Python.
• Experience using LLMs to enhance performance.
• Self-motivated to learn, investigate, experiment, and manage your work.
• Effective communication skills in English and Portuguese.
• Strong data visualization and storytelling skills.
• Ability to analyze and present large amounts of information clearly.
• Experience with unstructured data analysis.
• Solid knowledge of statistical methods and analyses.

Nice to have:

• Experience with BigQuery.
• Knowledge of ETL frameworks like Airflow.
• Familiarity with trace analysis tools (Langfuse, Deepeval, Langsmith, etc.).
• Experience with vector databases like PGVector.

Recruiting process:

• Online assessment: programming and logical reasoning test.
• Technical case: open-ended problem-solving exercise.
• Technical interview and case presentation.
• Cultural interview.

If you’re not interested in technical assessments or honest conversations, please do not apply.

About CloudWalk:

• We are an AI-first fintech innovating in Brazil’s payment system.
• We are a unicorn valued over $1 billion—unique, innovative, and dynamic.
• We operate in the traditional finance sector but aim to do things differently.

Diversity and inclusion:

We promote social inclusion, respect, and authenticity for all employees, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education.