(Cybersecurity) Customer Support Consultant (Brazil)

SupportYourApp; Brasília; Teletrabalho; USD 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a leading Support-as-a-Service company as a Customer Support Consultant, where you can work fully remotely in a dynamic, multicultural environment. This entry-level role is perfect for tech enthusiasts looking to enhance their skills while providing exceptional support to clients in the SaaS and cybersecurity sectors. With a focus on personal growth and a People First management approach, you'll thrive in a supportive atmosphere that values your contributions. If you're passionate about technology and customer happiness, this is your chance to make a significant impact in a global team!

Serviços

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management interested in your growth

Qualificações

• Experience in customer service for SaaS or cybersecurity.
• Strong analytical skills and a positive attitude are essential.

Responsabilidades

• Provide exceptional customer support via calls, chats, and emails.
• Build positive relationships with customers and meet team KPIs.

Conhecimentos

Excellent English skills (C1)

Customer service experience

Analytical and research skills

Positive and responsible attitude

Formação académica

Computer science knowledge

Ferramentas

CRM systems

Descrição da oferta de emprego

(Cybersecurity) Customer Support Consultant (Brazil)

4 weeks ago Be among the first 25 applicants

Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do:

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

• Excellent English skills (at least C1 for both spoken and written)
• Experience in customer service for a SaaS (Software as a Service) or cybersecurity company
• Computer science knowledge
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

• Experience in technical support
• Experience with CRM systems

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology
• Industries: IT Services and IT Consulting