CX Sr. Product Manager, Shopping Experience

Amazon; Região Imediata de São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

An innovative company seeks a Senior Product Manager to enhance customer experience in Brazil. This role involves driving strategic initiatives, collaborating with cross-functional teams, and influencing stakeholders to deliver impactful solutions. The ideal candidate will have a strong background in product management, excellent analytical skills, and a passion for customer satisfaction. Join a diverse team committed to making a difference and shaping the future of customer experience in a dynamic environment. If you thrive in ambiguity and are a self-starter, this opportunity is perfect for you.

Qualificações

• 5+ years in product or program management, product marketing, or business development.
• Proven experience in defining and owning product roadmaps.

Responsabilidades

• Prioritize product investments based on development effort and benefits.
• Drive alignment between stakeholders with conflicting priorities.
• Analyze KPIs affected by Supply Chain launches.

Conhecimentos

Product Management

Analytical Skills

Stakeholder Management

Cross-Functional Collaboration

Business Development

Formação académica

Bachelor's Degree

Descrição da oferta de emprego

DESCRIPTION

Would you like to change the lives of customers for the better? Do you take pride in solving hard problems? Can you influence people from various parts of the organization, e.g., Business, Technology, Finance, Operations, to come together, align, and deliver on a common goal?

Brazil Shopping Experience team is looking for a passionate, talented Senior Product Manager to build solutions in the Category Customer Experience domain. The Sr PM will own the roadmap to enhance customer experience for specific category needs, plan strategic initiatives from scratch, build PRFAQs, and deliver designed solutions. She/He is expected to coordinate and prioritize multiple products.

To succeed in this role, the person needs to navigate the corporation to identify opportunities, benchmark across internal and external teams, influence the organization to deploy solutions, and partner with tech teams from design to product delivery.

Fluent English is required.

At Amazon Brazil, we value Diversity, Equity, and Inclusion (DEI) in all our job positions. We act intentionally so that our internal environment reflects the plurality of the businesses we serve. In Brazil, we have a DEI squad composed of representatives from different roles and areas, as we understand that this agenda requires multiple perspectives and experiences. Our leadership is committed to sharing and acting on our leadership principles, with the goal of 'Strive to Be Earth's Best Employer'. We recognize that 'Success and Scale Bring Broad Responsibility'.

Our affinity groups, built from volunteers across different businesses, are active in defining our DE&I strategies and act as ambassadors of this agenda, supporting you from Day 1. Remember, at Amazon, 'It's always Day 1'. Our groups include: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+), and People With Disabilities.

Key job responsibilities

Projects for this role include developing and driving new initiatives with the following responsibilities:

1. Prioritize product investments considering development effort and product benefit
2. Write PRFAQs, BRDs, capturing cross-functional product requirements (Tax, Accounting, Legal, Operations, Business) for successful launches
3. Own roadmap and drive prioritization discussions with senior leaders when needed
4. Drive alignment between stakeholders with conflicting priorities, capturing inputs and feedback along the way
5. Scale worldwide solutions by adapting them to Brazil, advocating for Emerging Countries' experiences and scaling through business teams
6. Drive product adoption post-launch
7. Collaborate with partner teams to ensure data-driven decisions toward goals
8. Analyze KPIs affected by Supply Chain launches
9. Refine requirements during development, partnering with tech teams to ensure successful launches within project bandwidth
10. Communicate progress effectively across the organization

A day in the life

The ideal candidate will have a strong background in product/program management, demonstrate passion for customer and environmental issues, be self-driven, excel at dealing with ambiguity, and have a track record of delivering cross-functional projects on time. They should make decisions based on data, influence stakeholders, and manage relationships effectively. Strong analytical skills, business acumen, and excellent communication are essential. A self-starter who takes ownership of projects and business problems is ideal.

BASIC QUALIFICATIONS

• 5+ years of experience in product or program management, product marketing, business development, or technology
• Bachelor's degree or equivalent
• Experience owning and defining roadmaps
• Experience working across teams and with senior stakeholders
• Strong analytical skills

PREFERRED QUALIFICATIONS

• Experience with end-to-end product delivery

Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit this link for more information.