Cx Analyst - Noturno (Remoto)

buscojobs Brasil; Região Geográfica Intermediária de Sorocaba; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An innovative company is seeking a Customer Experience Analyst to enhance client satisfaction at Tabas Apartments. In this dynamic role, you will tackle unique challenges, ensuring exceptional service delivery and continuous improvement. Your expertise in customer service and problem-solving will be crucial as you liaise across functions to resolve inquiries and streamline processes. This position offers a fantastic opportunity to gain insights into the hospitality industry while contributing to a proactive team dedicated to excellence. If you're passionate about customer success and thrive in a fast-paced environment, this role is perfect for you.

Qualificações

• Experience in a customer service position is essential.
• Advanced English and native Portuguese required.

Responsabilidades

• Track customer orders and evaluate services performed.
• Analyze strategic information and improve customer support processes.

Conhecimentos

Customer Service Experience

Problem-Solving

Communication Skills

Organization Skills

Team Coordination

Formação académica

Bachelor’s Degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

We are looking for a Customer Experience Analyst. As a Customer Experience Analyst, you will find solutions to the stickiest, most unique challenges faced by our guests and our team. Your objective is to deliver an outstanding customer experience to clients in Tabas Apartments, solving customers' problems to delight them. You will guarantee agility and quality of service by prioritizing customers' satisfaction. Your routine requires intelligent analysis of situations and establishing processes of continuous improvement for the company.

The role is a great opportunity for a hard-working and talented person to gain a real insight into the hospitality industry. If you're someone who possesses sound experience in customer success, team coordination, and problem-solving, and you like to interact with internal and external customers across the business, then this role is for you!

What You Will Focus On

• Tracking customer orders
• Evaluating services performed by internal and external collaborators
• Analyzing and classifying strategic information for the areas
• Being entrepreneurial, proactive, and willing to go beyond to help build the company
• Handling complex inquiries from guests and deciding the best way to resolve issues while ensuring excellent client experience
• Liaising across functions within the business to identify the origin of customer support issues and improve related processes
• Being process-driven to deliver an outstanding experience for our clients
• Participating in and helping to build 24/7 customer support for our clients in Tabas Apartments

THIS ROLE REQUIRES

• Work experience in a customer service position
• Advanced English and native Portuguese
• Excellent communication skills—both written and verbal
• Exceptional prioritization and organization skills, with the ability to multi-task
• Ability to work on weekends when needed
• Bachelor’s Degree
• Problem-solving attitude
• Drive to get things done
• Knowledge of Microsoft Office
• Shift: 12x36