Cx Analyst - Noturno (Remoto)

buscojobs Brasil; Paraná; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An innovative company is seeking a dynamic Customer Experience Analyst to enhance client satisfaction at Tabas Apartments. This role involves tackling unique challenges and delivering exceptional service. Candidates should possess strong customer service experience, advanced English, and native Portuguese skills. The position offers a fantastic opportunity to gain insights into the hospitality industry while working collaboratively to improve processes and ensure a delightful customer experience. If you're proactive and passionate about problem-solving, this is the perfect role for you!

Qualificações

• Experience in a customer service position is essential.
• Advanced English and native Portuguese proficiency required.

Responsabilidades

• Track customer orders and evaluate services performed.
• Analyze strategic information and improve customer support processes.

Conhecimentos

Customer Service Experience

Problem-Solving

Communication Skills

Organizational Skills

Team Coordination

Formação académica

Bachelor's Degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

We are looking for a Customer Experience Analyst. As a Customer Experience Analyst, you will find solutions to the stickiest, most unique challenges faced by our guests and our team. Your objective is to deliver an outstanding customer experience to clients in Tabas Apartments, solving customers' problems to delight them. You will guarantee agility and quality of service by prioritizing customers' satisfaction. Your routine requires intelligent analysis of situations and establishing processes of continuous improvement for the company.

The role is a great opportunity for a hard-working and talented person to gain a real insight into the hospitality industry. If you're someone who possesses sound experience in customer success, team coordination, and problem-solving, and you like to interact with internal and external customers across the business, then this role is for you!

What You Will Focus On

1. Tracking customer orders;
2. Evaluating services performed by internal and external collaborators;
3. Analyzing and classifying strategic information for various areas;
4. Being entrepreneurial, proactive, and willing to go beyond to help build the company;
5. Handling complex inquiries from guests and determining the best resolution to ensure an excellent client experience;
6. Liaising across functions within the business to identify the root causes of customer support issues and improve related processes;
7. Being process-driven to help deliver an outstanding experience for our clients;
8. Participating in and helping to build 24/7 customer support for our clients in Tabas Apartments.

THIS ROLE REQUIRES

1. Work experience in a customer service position;
2. Advanced English and native Portuguese proficiency;
3. Excellent communication skills, both written and verbal;
4. Exceptional prioritization and organizational skills, with the ability to multi-task;
5. Availability to work on weekends when needed;
6. Bachelor’s Degree;
7. A problem-solving attitude;
8. Drive to accomplish tasks;
9. Knowledge of Microsoft Office;
10. Shift pattern: 12x36.