Customer Value Manager Detalhes da vaga | Endress+Hauser

Endress+Hauser; São Paulo; Presencial; BRL 70.000 - 90.000; Tempo integral

Resumo da oferta

A global leader in measurement instrumentation is seeking a Customer Value Manager to oversee contract management and build client relationships. This role focuses on defining KPIs, driving value initiatives, and ensuring project success through strong stakeholder collaboration. Ideal candidates will have a degree in Engineering or Business, experience in industrial contract management, and advanced skills in Power BI and Salesforce. This position is based in São Paulo.

Serviços

Health care

Life insurance

Meal voucher

Dental care

Daycare assistance

Extended maternity and paternity leave

Private pension plan

Gym Pass

Support Pass

Profit sharing

Qualificações

• Experience in industrial Customer Success/Experience or complex contracts.
• Advanced or fluent English (B2) is required.
• Strong knowledge of instrumentation and industrial automation.

Responsabilidades

• Build and execute the Value Roadmap for each contract.
• Define and communicate KPIs using executive storytelling.
• Drive expansion and renewal initiatives through business cases.

Conhecimentos

Customer Success

Stakeholder Management

Executive Storytelling

Digitalization

Technical Knowledge

Formação académica

Bachelor’s Degree in Engineering or Business Administration

Ferramentas

Power BI

Salesforce

Excel

PowerPoint

SAP

MS Project

Descrição da oferta de emprego

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

Overview

We are looking for aCustomer Value Manager to join our team.

Responsibilities

• Build and execute the Value Roadmap for each contract, aligned with the client's technical and financial goals.
• Define, monitor, and communicate KPIs using executive storytelling.
• Drive expansion and renewal initiatives through business cases.
• Integrate with stakeholders to ensure alignment across technical teams, procurement, and management.
• Share responsibility for the financial health of the contract within Endress+Hauser.
• Promote innovation and digitalization in collaboration with global specialists.
• Identify and connect opportunities beyond the contractual scope that may generate additional value for both the client and Endress+Hauser.
• Ensure clarity regarding the sold scope, SLAs, and expectations.
• Monitor and validate technical service deliveries.
• Lead governance rituals, including alignment meetings.
• Act as the focal point for issue resolution and escalations.
• Coordinate digitalization and continuous improvement initiatives.
• Prepare executive materials and reports using Power BI and PowerPoint.

Qualifications

• Bachelor’s Degree in Engineering or Business Administration with technical experience.
• Experience in industrial Customer Success/Experience or complex contracts.
• Advanced or fluent English (B2).
• Experience in industrial contract management, advanced Power BI, PowerPoint/Excel, Salesforce, and strong knowledge of instrumentation and industrial automation, as well as understanding of client processes.
• Desirable: SAP, MS Project, IIoT/analytics, continuous improvement, experience with national/multi-plant accounts.

What to expect

• Health care
• Life insurance
• Meal voucher
• Dental care
• Daycare assistance for women
• Extended maternity and paternity leave
• Private pension plan
• Gym Pass
• Support Pass (services covering financial, psychological, social, and legal assistance)
• Profit sharing according to company policy
• Work tools: laptop, mobile phone and corporate credit card

Open position

Open position accepting applications from candidates interested in working in São Paulo or Itatiba – SP.

How to apply?

Endress+Hauser encourages inclusion and diversity. Position also open for PCD’s candidates and all people regardless of their characteristics or human conditions regarding ethnicity, gender, sexual orientation, accessibility, cultural, social or any other factor.

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