Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift - Work From Home

Remote Jobs; Brasil; Teletrabalho; BRL 320.000 - 427.000; Tempo integral

Resumo da oferta

A leading managed services provider is seeking a technical support professional to work remotely. This role involves providing support to customers, focusing on Linux and AWS server management. Candidates should have at least 1 year of experience in customer service or technical support and familiarity with Linux and AWS. The position offers flexibility and comprehensive benefits.

Serviços

Comprehensive benefits including medical insurance

Retirement plan

Paid time off

Qualificações

• Minimum of 1 year of experience in customer service or technical support.
• Experience as a System Administrator or End User of Linux OS.
• Hands-on experience with AWS services like EC2 and CloudWatch.

Responsabilidades

• Provide technical support for customers via phone or ticket system.
• Address advanced Linux and AWS server management issues.
• Monitor server alerts for performance issues.

Conhecimentos

Customer service experience

Technical support

Troubleshooting

Ferramentas

Linux Operating System

AWS

Descrição da oferta de emprego

Employer Industry: Managed Services Provider (MSP)

Why consider this job opportunity:

• Salary up to $80,000, depending on experience
• 100% remote work opportunity, offering flexibility
• Comprehensive benefits including medical insurance, retirement plan, and PTO
• Opportunity to assist in onboarding, training, and mentoring new team members
• Work in a fast-paced environment with the chance to develop technical skills in Linux and AWS server management

What to Expect (Job Responsibilities):

• Provide technical support for customers via phone, ticket system, or messenger
• Address advanced Linux and AWS server management issues
• Utilize critical thinking skills to identify and resolve technical problems
• Maintain effective communication with internal and external channels
• Monitor server alerts for performance issues and implement appropriate solutions

What is Required (Qualifications):

• Minimum of 1 year of experience in customer service or technical support via phone or ticketing system
• Experience as a System Administrator or End User of a Linux Operating System (e.g., Ubuntu, CentOS, CloudLinux)
• Managed Services Provider (MSP) experience is required
• Hands-on experience with AWS (EC2, CloudWatch, AutoScaling, etc.)
• General understanding of networking (TCP/IP, DNS, Routing, E-Mail)

How to Stand Out (Preferred Qualifications):

• Strong troubleshooting skills in a fast-paced environment
• Ability to multitask and adapt quickly to changes
• Excellent communication, availability, and interpersonal skills
• Open to working in a 24/7 support environment, including weekends

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