Customer Support Specialist- Brazil

Pazugames; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Pazugames is seeking a dedicated Customer Support team member to ensure exceptional player experiences. This full-time role involves responding to inquiries via Zendesk, maintaining high service levels, and supporting events and product feedback. Ideal candidates will have 2-3 years of customer support experience, strong organizational skills, and a passion for mobile games.

Qualificações

• 2-3 years of experience in customer support (preferably in gaming or tech).
• Excellent written communication in English; additional languages are a plus.
• Familiarity with support platforms like Zendesk.

Responsabilidades

• Respond to player inquiries via Zendesk in a friendly and helpful tone.
• Categorize and tag tickets for internal reports and product feedback.
• Maintain a high SLA (95%+).
• Assist in managing support for events like giveaways or feature launches.

Conhecimentos

Written communication

Organizational skills

Multitasking skills

Ferramentas

Zendesk

Descrição da oferta de emprego

Pazu Games is at the forefront of mobile game development for children!

We craft vibrant, captivating, and educational gaming adventures that ignite creativity and fuel imagination.

With a commitment to safety and positive play, our games are loved by tens of millions of kids around the globe every month. Join us on this thrilling journey as we innovate and expand our portfolio, transforming playtime into an unforgettable, enriching experience! Dive into the fun with Pazu Games, where every game is a new adventure waiting to be explored!

Responsibility

We’re looking for a dedicated and detail-oriented team member to join the Customer Support team at Pazu Games. This is a full-time position, and it may occasionally require availability on weekends to support live issues or time-sensitive events.

Key Responsibilities:

• Respond to player inquiries via Zendesk in a friendly and helpful tone
• Categorize and tag tickets for internal reports and product feedback
• Maintain a high SLA (95%+)
• Assist in managing support for events like giveaways or feature launches
• Monitor and respond to App Store / Google Play reviews weekly
• Support small creators and handle promo code distribution
• Help test and improve the Pazu Support Bot

Requirements

• 2-3 years of experience in customer support (preferably in gaming or tech)
• Excellent written communication in English (Spanish, Portuguese, Italian, Indonesian, arabic ... is a plus)
• Familiarity with Zendesk or similar support platforms
• Strong organizational and multitasking skills
• Bonus: passion for mobile games or children’s content