Customer Support Specialist

buscojobs Brasil; Rio de Janeiro; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A SaaS company in Brazil is seeking a proactive Customer Support Specialist to join their remote team. Responsibilities include handling support requests and creating user-friendly documentation. The ideal candidate will have strong proficiency in English and Portuguese and a passion for helping others. This role offers competitive salary and performance bonuses, as well as educational resources for career development.

Serviços

Competitive salary + performance bonuses

100% remote working

Required hardware and software provided

Access to educational resources

Qualificações

• Based in Brazil and available to work full-time.
• Enjoys helping people and solving problems.
• Organized and comfortable with distributed teams.

Responsabilidades

• Handle support requests through live chat and video calls.
• Create user-friendly documentation for customer onboarding.
• Collaborate with the product team to improve user experience.

Conhecimentos

Strong English proficiency

Strong Portuguese proficiency

Problem-solving

Organizational skills

Positive mindset

Ferramentas

Intercom

Zendesk

HubSpot

Descrição da oferta de emprego

Overview

We’re looking for a proactive and customer-focused Customer Support Specialist to join our remote team at UserGuiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing SaaS company, we’d love to hear from you.

Responsibilities

• Handle support requests through live chat, video call and other channels, ensuring timely and professional responses.
• Deliver an excellent customer experience by becoming a product expert and helping users get the most out of UserGuiding.
• Troubleshoot issues, document detailed reports, and collaborate with the product team to drive improvements.
• Create and maintain clear, user-friendly documentation and resources to support customer onboarding and self-service.

What we’re looking for

• Based in Brazil and available to work full-time (5 weekdays, 45 hours).
• Strong proficiency in English and Portuguese (spoken and written).
• A problem-solver with a positive mindset who genuinely enjoys helping people.
• Highly organized and comfortable working with distributed teams across time zones.
• Someone interested in building a long-term career in customer experience and SaaS support.

Nice to have

• Previous experience in customer support or customer success, ideally in a SaaS or B2B environment.
• Familiarity with support tools like Intercom, Zendesk, or HubSpot.
• Additional language skills (Spanish is a huge plus).

Why you’ll love working at UserGuiding

UserGuiding is a VC-backed startup helping 2,000+ companies worldwide deliver better onboarding experiences. We’re a globally distributed team, passionate about growth and collaboration.

Here’s what we offer :

• Competitive salary + performance bonuses
• 100% remote working in Brazil
• Required hardware and software provided
• Access to educational resources and career development opportunities

Recruitment process

• Initial Interview (30 min) : Culture and role fit.
• Practical Task : Product-related exercise to evaluate problem-solving and communication.
• Final Interview : Conversation with the department head.