Customer Support Specialist

buscojobs Brasil; Mato Grosso; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A dynamic SaaS startup is seeking a Customer Support Specialist to provide exceptional customer service remotely from Brazil. The ideal candidate is customer-focused, proficient in English and Portuguese, and enjoys solving problems. You will handle support requests, troubleshoot issues, and help improve user onboarding experiences. Competitive salary and full support for remote work are offered.

Serviços

Competitive salary + performance bonuses

100% remote working in Brazil

Required hardware and software provided

Access to educational resources and career development opportunities

Qualificações

• Strong proficiency in English and Portuguese (spoken and written).
• Comfortable working with distributed teams across time zones.
• Interest in a long-term career in customer experience and SaaS support.

Responsabilidades

• Handle support requests through live chat and video calls.
• Deliver excellent customer experiences by becoming a product expert.
• Document detailed reports and collaborate with the product team.

Conhecimentos

Problem-solving

Customer service

Communication

Organization

Bilingual (English and Portuguese)

Ferramentas

Intercom

Zendesk

HubSpot

Descrição da oferta de emprego

Overview

We’re looking for a proactive and customer-focused Customer Support Specialist to join our remote team at UserGuiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing SaaS company, we’d love to hear from you.

Responsibilities

• Handle support requests through live chat, video call and other channels, ensuring timely and professional responses.
• Deliver an excellent customer experience by becoming a product expert and helping users get the most out of UserGuiding.
• Troubleshoot issues, document detailed reports, and collaborate with the product team to drive improvements.
• Create and maintain clear, user-friendly documentation and resources to support customer onboarding and self-service.

What we’re looking for

• Based in Brazil and available to work full-time (5 weekdays, 45 hours).
• Strong proficiency in English and Portuguese (spoken and written).
• A problem-solver with a positive mindset who genuinely enjoys helping people.
• Highly organized and comfortable working with distributed teams across time zones.
• Someone interested in building a long-term career in customer experience and SaaS support.

Nice to have

• Previous experience in customer support or customer success, ideally in a SaaS or B2B environment.
• Familiarity with support tools like Intercom, Zendesk, or HubSpot.
• Additional language skills (Spanish is a huge plus).

Why you’ll love working at UserGuiding

UserGuiding is a VC-backed startup helping 2,000+ companies worldwide deliver better onboarding experiences. We’re a globally distributed team, passionate about growth and collaboration.

Here’s what we offer :

• Competitive salary + performance bonuses
• 100% remote working in Brazil
• Required hardware and software provided
• Access to educational resources and career development opportunities

Recruitment process

• Initial Interview (30 min) : Culture and role fit.
• Practical Task : Product-related exercise to evaluate problem-solving and communication.
• Final Interview : Conversation with the department head.